Customer Support Pro — Shaw 2026

Concentrix; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

Concentrix is seeking a Talent Connect - Shaw 2026 entry-level Customer Support Associate I in Mandaluyong City, Philippines. You will interface with customers via calls or internet, provide service resolutions, and maintain accurate records in our tracking system.

The role requires a high school diploma with limited experience, strong customer service orientation, and solid communication skills. It is a full-time position with shift variability and opportunities to upskill within a global

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Strong customer service orientation and courtesy.
• Good written and verbal communication skills.
• Strong PC/navigation skills and attention to detail.
• Ability to work in a fast-paced, repetitive environment.

Responsibilities

• Interface with customers via inbound/outbound calls or internet as required.
• Ensure service meets contract KPIs.
• Clarify requirements and provide resolutions.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document and note accounts accurately.
• Respond to inquiries by referring to published materials or seniors.

Skills

Courteous

Customer service

PC navigation

Communication (written and verbal)

Attention to detail

Multitasking

Team player

Adaptability

Shift flexibility

Education

High school diploma

Job description

Concentrix is seeking a Talent Connect - Shaw 2026 entry-level Customer Support Associate I in Mandaluyong City, Philippines. You will interface with customers via calls or internet, provide service resolutions, and maintain accurate records in our tracking system.

The role requires a high school diploma with limited experience, strong customer service orientation, and solid communication skills. It is a full-time position with shift variability and opportunities to upskill within a global