EMAIL & BACK OFFICE SUPPORT

Transec BPO; Pasig; On-site; PHP 268,000 - 469,000; Full time

Job summary

Transec BPO in the Philippines is hiring for a Back Office / Email & Chat Support role based in Pasig. You will perform a range of administrative tasks for clients and provide technical assistance via chat and email to ensure quick, accurate resolutions.

Strong English communication and a willingness to work night shifts are essential as you support international accounts and educate customers on using our software to navigate issues effectively.

Qualifications

• Bachelor’s degree in any field.
• Minimum of 1 year experience in the BPO industry handling an international technical account.
• Good speaking and writing skills in English.
• Willing to work on night shifts.

Responsibilities

• Perform a variety of back office and administrative tasks for clients.
• Provide technical assistance to clients via chat and email.
• Be our product advocate and educate customers on how to navigate through the software and drive efficient resolution to issues.

Skills

English proficiency

Night shift willingness

Education

Bachelor’s degree (any field)

Job description

Home > Job Openings > Email & Back Office Support

Job Objective

Essential Job Functions

• Perform a variety of back office and administrative tasks for our clients.
• Provide technical assistance to clients via chat and email.
• Be our product advocate and educate customers on how to navigate through the software and drive efficient resolution to issues.

Skills & Qualifications

• Bachelor’s degree in any field.
• Minimum of 1 year experience in the BPO industry; handling an international technical account.
• Good speaking and writing skills in English.
• Willing to work on night shifts.