Technical Support Representative

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and business consulting firm is seeking candidates for a technical support role in Quezon City. Responsibilities include responding to customer inquiries, troubleshooting issues, and providing solutions. Ideal candidates will have at least 24 months of BPO experience, with a minimum of 6 months in a technical support role, and must have the necessary equipment for virtual work.

Qualifications

• Minimum 24 months BPO/Call Center Experience in International Voice Accounts.
• At least 6 months BPO Tech Experience in Voice Account.
• Must have a Laptop or Desktop for Virtual process.

Responsibilities

• Respond to inbound technical support inquiries via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, network, or device-related issues.
• Provide clear instructions and guidance to help customers resolve technical problems.
• Escalate complex issues to higher-level support or engineering teams when necessary.
• Document all customer interactions, issues, and resolutions accurately in the system.
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
• Stay up to date on product updates, features, and common technical issues.
• Meet performance metrics such as resolution time, customer satisfaction, and call handling.

Education

High School/Senior High School Graduate

Job description

Responsibilities

• Respond to inbound technical support inquiries via phone, chat, or email.


• Diagnose and troubleshoot hardware, software, network, or device-related issues.


• Provide clear instructions and guidance to help customers resolve technical problems.


• Escalate complex issues to higher-level support or engineering teams when necessary.


• Document all customer interactions, issues, and resolutions accurately in the system.


• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.


• Stay up to date on product updates, features, and common technical issues.


• Meet performance metrics such as resolution time, customer satisfaction, and call handling.

Qualifications

• Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts


• With Minimum 6 mos BPO Tech Experience in Voice Account


• HS/SHS grads


• Must have a Laptop or Desktop for Virtual process