Customer service representative ( Non Voice)

ALL RESOURCE CORPORATION; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Work-life balance

Job summary

ALL RESOURCE CORPORATION in Pasig City, Metro Manila, seeks a Customer Service Representative (Non-Voice) to handle written inquiries via email and chat, delivering timely and professional support. You will maintain records, provide product information, and escalate complex issues as needed.

The role emphasizes accuracy, empathy, and collaboration with internal teams to meet performance targets while contributing to a trusted customer experience in a management and change consulting context.

Qualifications

• Experience in customer service or support roles.
• Excellent written English communication.
• Strong problem-solving and customer-centric approach.
• Proficient with CS software and ticketing systems.
• Detail-oriented with accurate documentation.
• Ability to handle multiple inquiries simultaneously.
• Patient, empathetic, and positive in challenging interactions.
• Self-motivated and able to work independently.
• Organized with strong time management.

Responsibilities

• Respond to inquiries via email, chat, and other written channels promptly.
• Address concerns with empathy and escalate as needed.
• Maintain accurate records of interactions in designated systems.
• Provide product and service information to help decisions.
• Follow company policies to ensure quality service.
• Identify complex issues and escalate to senior staff.
• Collaborate with internal teams to resolve issues.
• Meet targets for response, resolution, and CSAT.
• Continuously update knowledge of products and policies.

Skills

Customer service

Written comms

Problem solving

Ticketing systems

Attention to detail

Multi-tasking

Empathy

Independent work

Time management

Job description

About the role

We are seeking a Customer Service Representative (Non-Voice) to join ALL RESOURCE CORPORATION in Pasig City, Metro Manila. This is a full-time position where you will play a vital role in delivering exceptional customer support through written communication channels. As a non-voice customer service professional, you will be the backbone of our customer interaction strategy, ensuring clients receive prompt, professional, and satisfactory resolutions to their inquiries. This role is strategically important to our organisation as it directly impacts customer satisfaction, retention, and the overall reputation of ALL RESOURCE CORPORATION in the management and change consulting sector.

Key responsibilities

• Respond to customer inquiries via email, chat, and other written communication channels in a timely and professional manner
• Address customer concerns and complaints with empathy, ensuring swift resolution or appropriate escalation
• Maintain accurate and detailed records of all customer interactions and resolutions in designated systems
• Provide product and service information to customers, assisting them in making informed decisions
• Follow company policies and procedures to ensure consistency and quality in customer service delivery
• Identify and elevate complex issues to senior staff or specialised departments when necessary
• Collaborate with internal teams to resolve customer issues and improve service quality
• Meet performance targets including response time, resolution time, and customer satisfaction metrics
• Continuously update knowledge of products, services, and company policies to provide accurate information

What we're looking for

• Proven experience in a customer service or customer support role, preferably in a non-voice environment such as email or chat support
• Excellent written communication skills with the ability to articulate clearly and professionally in English
• Strong problem-solving abilities and a customer-centric approach to resolving issues
• Proficiency with customer service software, ticketing systems, and relevant computer applications
• High level of attention to detail and accuracy in documentation and communication
• Ability to manage multiple inquiries simultaneously whilst maintaining quality and consistency
• Patience, empathy, and a positive attitude towards challenging customer interactions
• Self-motivation and the ability to work independently with minimal supervision
• Strong organisational and time management skills to meet performance targets and deadlines
• Familiarity with management and change consulting concepts or business services is preferred but not essential

What we offer

At ALL RESOURCE CORPORATION, we are committed to creating a workplace where our employees thrive and grow. We offer competitive compensation packages, opportunities for professional development, and a supportive work environment. Our full-time positions come with access to company benefits, career advancement opportunities within our growing consulting and strategy division, and a collaborative culture that values employee contributions. We believe in work-life balance and provide a structured work environment that allows you to deliver your best work whilst maintaining your wellbeing. Join us and be part of a team that genuinely cares about its people and invests in their success.

About us

ALL RESOURCE CORPORATION is a forward-thinking consulting and strategy firm specialising in management and change consulting. We partner with organisations to navigate complex business challenges, drive organisational transformation, and achieve their strategic objectives. Our diverse team of professionals brings expertise, innovation, and a commitment to delivering measurable results for our clients. We pride ourselves on fostering an inclusive workplace culture where diverse perspectives are valued and every team member has the opportunity to contribute meaningfully to our collective success. As we continue to expand our service offerings, we are seeking talented individuals like you to join our growing team in Pasig City.