Elite Guest Experience Concierge

Robinsons Land Corporation; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Robinsons Land Corporation seeks a Probationary Butler to manage personalized guest services and support daily operations in the hotel. You will greet guests, assist with check-in, and coordinate with housekeeping to maintain top-tier room standards.

The role requires discretion, excellent interpersonal skills, and fluency in English. Experience or certification in Butler duties is preferred; ability to multitask is essential in a fast-paced hospitality environment.

Qualifications

• University graduate is an advantage.
• Experience as a Butler from reputable hospitality brand is an advantage.
• Butler certificate from reputable training institute is preferred.
• Must be able to move freely around the property.
• Strong interpersonal and organizational skills to manage multiple tasks.
• Attention to detail to maintain high service standards.
• Knowledge of food and wine pairings is an advantage.
• Fluent in English (spoken and written); other languages preferred.

Responsibilities

• Manage daily operations of hotel guest services delivering personalized service and ensuring high hospitality standards.
• Greet guests on arrival and assist with check-in procedures.
• Provide tailored services and ensure guest comfort throughout stay.
• Escort guests to rooms and explain hotel amenities.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Maintain clear communication across departments to ensure seamless service delivery.
• Assist with administrative tasks such as records, inventory, and reports as required by management.
• Perform other duties as assigned by supervisor or company.

Skills

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Discretion

English fluency

Front desk familiarity

Education

University degree (advantage)

Tools

Opera Front Office System (V5; Opera Cloud)

Job description

Robinsons Land Corporation seeks a Probationary Butler to manage personalized guest services and support daily operations in the hotel. You will greet guests, assist with check-in, and coordinate with housekeeping to maintain top-tier room standards.

The role requires discretion, excellent interpersonal skills, and fluency in English. Experience or certification in Butler duties is preferred; ability to multitask is essential in a fast-paced hospitality environment.