VIP Front Desk Butler - Luxury Guest Concierge

Rosewood Hotel Group; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

Rosewood Hotel Group is seeking a professional Butler to deliver exceptional, discreet service to VIP guests and Residence Club Members. You will anticipate guest needs, coordinate with teams, and uphold luxury service standards while maintaining a welcoming and engaging demeanor.

The role requires strong communication, adaptability, and a passion for creating memorable guest experiences in a luxury setting. Prior Butler or guest-facing luxury hospitality experience is preferred.

Qualifications

• Excellent verbal communication and active listening.
• Customer-oriented, adaptable, and able to work with diverse teams.
• Degree in Hospitality Management or related field preferred; experience in luxury hospitality valued.

Responsibilities

• Comply with company policies and standards.
• Operate within budgetary limits and contribute to department efficiency.
• Motivate and develop team members to deliver exceptional service.
• Maintain confidentiality and privacy of sensitive information.
• Model the Company's culture at all times and take on additional tasks as required.

Skills

Verbal communication

Active listening

Customer-oriented

Adaptable

Interpersonal skills

Team collaboration

Calm under pressure

Education

Hospitality management degree

Job description

Rosewood Hotel Group is seeking a professional Butler to deliver exceptional, discreet service to VIP guests and Residence Club Members. You will anticipate guest needs, coordinate with teams, and uphold luxury service standards while maintaining a welcoming and engaging demeanor.

The role requires strong communication, adaptability, and a passion for creating memorable guest experiences in a luxury setting. Prior Butler or guest-facing luxury hospitality experience is preferred.