VIP Villa Concierge & Guest Experience Lead

Melco Resorts & Entertainment; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

Melco Resorts & Entertainment in Manila is looking for a Butler who will create a memorable experience for guests through personalized service. Responsibilities include attending to VIP guests, ensuring their comfort, and maintaining high service standards.

Ideal candidates should have experience in luxury hospitality with excellent English communication skills and be ready to handle various guest needs. This position offers the chance to work in a vibrant environment while ensuring guest satisfaction at all levels.

Qualifications

• 1-year experience as a Butler or Guest Relations Officer in a 5-star hotel preferred.
• Knowledge of Front Desk, Concierge, F&B, and Housekeeping operations.

Responsibilities

• Ensure timely and professional customer service for VIP guests.
• Monitor guest stays and attend to VIP and Villa guests' needs.
• Maintain cleanliness and organization of the Concierge station.

Skills

Excellent interpersonal skills

Fluent in English

Multilingual

Strong guest service skills

Ability to carry heavy items

Education

College degree or equivalent professional training

Tools

OPERA (PMS)

Word

Excel

Job description

Melco Resorts & Entertainment in Manila is looking for a Butler who will create a memorable experience for guests through personalized service. Responsibilities include attending to VIP guests, ensuring their comfort, and maintaining high service standards.

Ideal candidates should have experience in luxury hospitality with excellent English communication skills and be ready to handle various guest needs. This position offers the chance to work in a vibrant environment while ensuring guest satisfaction at all levels.