Butler (NUSTAR)

Robinsons Land Corp; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Robinsons Land Corp. is seeking a Butler to manage daily guest services, greet guests, assist with check-in, and coordinate with housekeeping to maintain room standards.

You will deliver personalized services, including handling special requests, and ensure discretion, professionalism, and guest satisfaction throughout the stay. The role requires strong interpersonal skills, problem-solving abilities, and fluency in English, with university degree and Butler training preferred.

Qualifications

• University graduate is an advantage.
• Experience as a Butler from reputable hospitality brand is an advantage.
• Butler training/certificate from a reputable institute is preferred.

Responsibilities

• Manage daily operations of guest services delivering personalized service and ensuring guest satisfaction.
• Greet guests upon arrival and assist with check-in procedures.
• Escort guests to rooms and familiarize them with hotel amenities and services.
• Coordinate with housekeeping and maintenance to prepare and maintain rooms to hotel standards.
• Assist with administrative tasks and reports for the Butler team or hotel management.
• Handle guest inquiries, complaints, and requests promptly and professionally, upholding discretion and confidentiality.
• Maintain a polished, professional appearance and uphold the hotel's grooming standards.

Skills

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Discretion & confidentiality

English fluency

Education

University degree preferred

Butler training/certificate preferred

Tools

Opera Front Office

Job description

1 - 2 Years

Job Description

Job Responsibilities:

Responsible for managing the daily operations of hotel guest services by delivering personalized service, attending to guests' needs, and maintaining the highest standards of hospitality. Guests are met with the utmost discretion and efficiency. The role requires a blend of traditional service skills and modern management capabilities.

Greet guests upon arrival and assist with check-in procedures.

Provide tailored services to guests, including greeting them upon arrival, assisting with check-in, and ensuring their comfort throughout their stay.

Escort guests to their rooms, familiarizing them with the hotel's amenities and services.

Coordinate with housekeeping and maintenance departments to ensure guests' rooms are well-prepared and maintained according to the hotel's standards.

Delivering personalized services, including unpacking and packing luggage, arranging transportation, and fulfilling special requests.

Handle guest inquiries, complaints, and requests promptly and professionally, striving to resolve issues to guests' satisfaction.

Anticipate guests' needs and preferences to ensure a personalized and memorable experience

Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless service delivery.

Collaborate with other hotel departments, such as food and beverage, concierge, and front desk, to enhance the overall guest experience

Pay close attention to detail to ensure guests' preferences and special requests are accurately recorded and fulfilled; reviewed and prior to arrival.

Maintain a keen awareness of guests' needs and preferences throughout their stay, proactively addressing any issues or concerns that may arise.

Maintain a polished and professional appearance at all times, adhering to the hotel's grooming and uniform standards.

Uphold the hotel's reputation for excellence in service by demonstrating professionalism, courtesy, and discretion in all interactions with guests and colleagues.

Maintains highest integrity, respecting guest confidentiality and privacy always.

Assist with administrative tasks, such as record-keeping, inventory management, and preparing reports as required by the Butler team or hotel management.

Perform such other duties and responsibilities as may be assigned by his/her superior, management, or the Company from time to time, including tasks necessary to meet business exigencies, operational requirements, and the legitimate needs of the organization.

Qualifications:

University graduate is an advantage.

Experience as a Butler from reputable hospitality brand is an advantage.

With Butler’s Certificate from reputable butler training institute is preferred.

Must be able to frequently move freely in and around the property

Strong interpersonal skills, problem-solving abilities, organizational skills to manage multiple tasks efficiently.

Attention to detail to ensure high standards of service are maintained.

Knowledge of food and wine pairings is an advantage

Ability to handle sensitive matters discreetly and professionally.

Conversant and fluent in English (oral and written), other languages preferred.

Proficient in Front Office computer systems (Opera Version 5; Opera Cloud).