Elite Card Services Fulfillment Specialist

BDO Unibank; Mandaluyong; On-site; PHP 300,000 - 520,000; Full time

Job summary

BDO Unibank in Mandaluyong invites applications for a Service Fulfillment Officer to manage the health of the Elite and Core card portfolios within retail and/or corporate segments. You will address and resolve cases escalated from call center, branches, email, and other units while maintaining high customer satisfaction.

You will ensure adherence to bank policies and profitability, and support service levels across channels, including walk-in clients, to protect the bank's standards and

Responsibilities

• Handle and resolve cases escalated from call center, branches, email and other units.
• Entertain walk-in clients ensuring high level of customer satisfaction while following bank policies.

Job description

BDO Unibank in Mandaluyong invites applications for a Service Fulfillment Officer to manage the health of the Elite and Core card portfolios within retail and/or corporate segments. You will address and resolve cases escalated from call center, branches, email, and other units while maintaining high customer satisfaction.

You will ensure adherence to bank policies and profitability, and support service levels across channels, including walk-in clients, to protect the bank's standards and