Customer Service Officer-Network Bank

BDO Unibank, Inc.; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

BDO Unibank, Inc. is seeking a customer service professional to handle inquiries from retail customers, merchants, and the public via phone, email, fax, and social media, ensuring timely, quality service and accurate information.

The role emphasizes adherence to bank policies, efficient issue resolution, and maintaining an organized workstation, with opportunities to contribute to service improvements and KPI targets.

Responsibilities

• Handles and provides quality service, support, and fulfillment to customer inquiries, requests, concerns
• Escalates customer concerns, work system issues and any problem encountered to his/her immediate superior to facilitate resolution
• Submits required reports and documentation to immediate superior related to inquiries, requests and concerns received
• Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets and quality standards at all times
• Keep and maintain an organized workstation, office equipment, office supplies and tools
• Performs other duties and responsibilities that maybe assigned from time to time

Job description

Job Description

Job Mandate

Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants and the general public through timely and quality handling and fulfillment of inquiries, requests and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDO’s retail product and services, such as, deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking.

Duties and Responsibilities

• 1. Handles and provides quality service, support, and fulfillment to customer inquiries, requests, concerns
• 2. Escalates customer concerns, work system issues and any problem encountered to his/her immediate superior to facilitate resolution
• 3. Submits required reports and documentation to immediate superior related to inquiries, requests and concerns received
• 4. Complies strictly with the bank’s standard policies, procedures and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets and quality standards at all times
• 5. Keep and maintain an organized workstation, office equipment, office supplies and tools
• 6. Performs other duties and responsibilities that maybe assigned from time to time

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 30344