Branch Client Relations Officer: Growth & Service

BDO Unibank, Inc.; Mandaluyong; On-site; PHP 300,000 - 540,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Branch Client Relations Officer in Metro Manila to oversee daily lobby operations and support the Branch Head in driving business growth through active cross-selling and upselling of banking and bancassurance products.

You will identify client needs, generate sales leads, and promote deposits, loans, credit cards, and insurance solutions while ensuring compliance with bank policies and delivering excellent customer service.

Qualifications

• Bachelor's degree in any field.
• At least 3 years branch banking experience as an officer.
• Strong communication and computer skills.

Responsibilities

• Provide customer service to clients by actively assisting and addressing inquiries.
• Manage lobby traffic and educate clients to use the branch's electronic channels and services.
• Approve and override transactions in accordance with bank policies and approvals.
• Ensure compliance with the Bank's policies, procedures and requirements.

Skills

Computer proficiency

Oral and written communication

Education

Bachelor's degree

Job description

BDO Unibank, Inc. is seeking a Branch Client Relations Officer in Metro Manila to oversee daily lobby operations and support the Branch Head in driving business growth through active cross-selling and upselling of banking and bancassurance products.

You will identify client needs, generate sales leads, and promote deposits, loans, credit cards, and insurance solutions while ensuring compliance with bank policies and delivering excellent customer service.