Service Fulfillment Officer

BDO Unibank, Inc.; Mandaluyong; On-site; PHP 280,000 - 360,000; Full time

Job summary

BDO Unibank, Inc. in Mandaluyong is seeking a Service Fulfillment Officer to ensure customers get the best experience on our digital platforms. The role centers on handling Online Banking related cases and maintaining high service standards.

The candidate should have a Bachelor's degree, at least 3 years in customer service, and preferably direct exposure to online banking, debit/credit cards. Onsite work in Ortigas is required.

Qualifications

• Bachelor's degree required.
• Minimum 3 years in Customer Service.
• Experience with online banking is a plus.

Responsibilities

• Review and analyze client cases from multiple channels for timely fulfillment and resolution.
• Possibly service inbound calls or conduct outbound calls to internal/external clients.
• Process account maintenance requests in line with SOPs to ensure customer satisfaction and quality.

Skills

Customer service

Online banking

Education

Bachelor's Degree

Job description

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Mandaluyong City, National Capital Region, PH

Business Unit: Consumer Banking Group

Department:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise“We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Service Fulfillment Officer will be responsible in handling Online Banking related cases to help ensure clients are able to the get the best experience when using BDO's digital platforms.

Key Responsibilities

• He/she will review and analyze client cases received from different channels requiring timely fulfillment and resolution.
• He/she may have to service inbound calls or conduct outbound calls to internal and external clients.
• He/she will process account maintenance requests following the bank's standard operating procedures thereby ensuring customer satisfaction without compromising quality standards.

Qualifications

• Must be a Bachelor's Degree holder
• At least 3 years of working experience in Customer Service
• Experience in online banking, digital platforms, debit cards and credit cards is an advantage
• Willing to work onsite in Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 29592

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. ® All Rights Reserved.