Online Banking Support Specialist (Onsite in Ortigas)

BDO Unibank, Inc.; Mandaluyong; On-site; PHP 280,000 - 360,000; Full time

Job summary

BDO Unibank, Inc. in Mandaluyong is seeking a Service Fulfillment Officer to ensure customers get the best experience on our digital platforms. The role centers on handling Online Banking related cases and maintaining high service standards.

The candidate should have a Bachelor's degree, at least 3 years in customer service, and preferably direct exposure to online banking, debit/credit cards. Onsite work in Ortigas is required.

Qualifications

• Bachelor's degree required.
• Minimum 3 years in Customer Service.
• Experience with online banking is a plus.

Responsibilities

• Review and analyze client cases from multiple channels for timely fulfillment and resolution.
• Possibly service inbound calls or conduct outbound calls to internal/external clients.
• Process account maintenance requests in line with SOPs to ensure customer satisfaction and quality.

Skills

Customer service

Online banking

Education

Bachelor's Degree

Job description

BDO Unibank, Inc. in Mandaluyong is seeking a Service Fulfillment Officer to ensure customers get the best experience on our digital platforms. The role centers on handling Online Banking related cases and maintaining high service standards.

The candidate should have a Bachelor's degree, at least 3 years in customer service, and preferably direct exposure to online banking, debit/credit cards. Onsite work in Ortigas is required.