ECOM Sales Associate (Interim)

Oh So Healthy Corporation; Valenzuela; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading health-focused e-commerce company in Valenzuela is seeking an ECOM Sales Associate (Interim) to support daily operations on various online platforms. The role requires expertise in order processing, customer service, and e-commerce systems, with a bachelor's degree preferred. The ideal candidate will help maintain platform performance, manage customer inquiries, and coordinate with supply chain teams. Experience in FMCG or e-commerce is advantageous, making this a great opportunity for driven individuals.

Qualifications

• 1–3 years in e-commerce operations, sales admin, or related roles.
• Experience in FMCG, retail, or e-commerce preferred.
• Familiarity with platforms like Shopee, Lazada, and Shopify is advantageous.

Responsibilities

• Support daily operations of e-commerce platforms.
• Manage customer interactions and ensure timely responses.
• Coordinate with Supply Chain for order processing.
• Prepare regular reports on sales and operational performance.

Skills

Order processing

Customer service

E-commerce platform management

Data analysis

Excel/Google Sheets

Education

Bachelor’s degree in Business, Marketing, E-commerce, or related field

Tools

Order processing systems

Platform backend tools

Job description

Job Description

Role Overview

The ECOM Sales Associate (Interim) supports the daily operations of OSH’s e‑commerce platforms by ensuring accurate order processing, efficient fulfillment coordination, and strong platform performance. The role is responsible for maintaining backend operations, supporting online campaigns, and delivering excellent customer service across all digital channels.

KEY RESPONSIBILITIES:

Order Management and Processing: extract, consolidate, and validate orders from all e‑commerce platforms. Ensure completeness and accuracy of order data for processing and fulfillment.

Sales Order Creation: convert online orders into official Sales Orders to support accounting, inventory tracking, and fulfillment workflows.

Platform Content and Maintenance: upload and update product listings, digital assets, and promotional materials based on ECOM Marketing direction. Ensure accuracy, completeness, and timeliness of content across platforms.

Customer Servicing and Engagement: manage customer interactions across platforms, including responding to inquiries, addressing concerns, and providing product information. Ensure timely responses aligned with platform SLAs and maintain positive customer experience and ratings.

Platform Performance Management: maintain strong store performance across key metrics, including:

• Order Fulfillment Rate
• On‑Time Shipping Rate
• Cancellation Rate
• Return/Refund Rate
• Customer Ratings & Reviews
• Chat Response Rate & Response Time
• Store Health / Penalty Score

Fulfillment Coordination: coordinate with Supply Chain and Sales Admin to ensure smooth order processing, picking, packing, and delivery. Align on priorities and timelines to meet platform requirements.

OTIF Execution (On‑Time In‑Full): ensure accurate and timely fulfillment of all orders in compliance with platform SLAs and internal targets.

Stock Monitoring and Availability: track stock levels across platforms and coordinate replenishment to minimize out‑of‑stock (OOS) situations. Ensure listings reflect accurate availability.

E‑commerce Campaign Support: assist in executing online promotions, bundles, and campaigns in coordination with Brand Marketing. Ensure correct implementation across platforms.

Reporting and Basic Analysis: prepare regular reports on sales, orders, and operational performance. Highlight issues and support continuous improvement.

Process Compliance and Improvement: follow established workflows and recommend improvements to enhance efficiency, accuracy, and turnaround time.

QUALIFICATIONS:

Education

Bachelor’s degree in Business, Marketing, E‑commerce, or related field

Experience

1–3 years in e‑commerce operations, sales admin, or related roles

Industry Exposure

FMCG, retail, or e‑commerce preferred

Technical Skills

Excel/Google Sheets, order processing systems, platform backend tools

Additional Advantage

Familiarity with Shopee, Lazada, Shopify, TikTok Shop, Amazon Seller Central, and other e‑commerce systems

Job Type: Full‑time