E-Commerce Manager

HMD Hermada HR Solutions Corporation; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

HMD Hermada HR Solutions Corporation in the Philippines is seeking an E-Commerce Manager to supervise online retail operations, optimize store performance, and coordinate inventory and fulfillment across Shopee, Lazada, TikTok Shop, and the brand website. You will lead digital marketing initiatives to boost visibility, conversions, and profitability.

The role emphasizes data-driven decision making, strong leadership, and cross-functional collaboration with marketing, logistics, and finance to

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Entrepreneurship, Information Technology, or a related field.
• 2–3 years hands-on experience managing e-commerce operations, marketplace seller centers (Shopee, Lazada, TikTok Shop), or Shopify/WooCommerce stores.
• Proficient in navigating e-commerce seller dashboards, IMS, and OMS; strong data analytics (Excel/Google Sheets)
• Soft skills include leadership, organization, and project management; excellent communication and collaboration across teams.

Responsibilities

• Oversee daily e‑commerce activities across platforms, ensuring product listings, pricing, and visuals are accurate.
• Coordinate inventory planning, fulfillment, and stock levels with warehouse and logistics teams.
• Plan, execute, and evaluate campaigns and promotions on multi-platform channels.
• Monitor KPIs (GMV, conversion rate, AOV, traffic) and provide actionable insights in regular reports.
• Lead and mentor e-commerce staff and coordinate with marketing, design, finance, and logistics.

Skills

Leadership

Organization

Project management

Communication

Data-driven

Problem-solving

Education

Bachelor's degree in Business Administration/Marketing/Entrepreneurship/IT

Tools

Shopee

Lazada

TikTok Shop

Shopify/WooCommerce

Job description

E-Commerce Manager

Position Overview

We are seeking a results-driven and detail-oriented E-Commerce Supervisor to oversee online retail operations and drive digital sales growth across multiple platforms. In this role, you will manage daily e-commerce activities, optimize store performance, coordinate inventory and fulfillment, and lead digital marketing initiatives to maximize brand visibility, conversion rates, and profitability.

Key Responsibilities

1. Store Operations & Management

• Platform Administration: Oversee the day-to-day operations of online storefronts (e.g., Shopee, Lazada, TikTok Shop, official brand website), ensuring product listings, pricing, descriptions, and visual merchandising are accurate and up-to-date.

• Inventory & Stock Management: Coordinate closely with warehouse, procurement, and logistics teams to monitor stock levels, prevent stockouts, and manage fast-moving or slow-moving inventory.

• Order Fulfillment & Customer Service: Supervise the end-to-end order processing lifecycle—from checkout to dispatch and ensure customer service standards, chat response times, and dispute resolutions are maintained at a high level.

2. Marketing, Campaigns & Traffic Generation

• Campaign Execution: Plan, execute, and evaluate monthly mega-campaigns (e.g., 9.9, 11.11, payday sales) and platform-specific promotional events.

• Paid Advertising: Manage and optimize paid digital campaigns, including platform ads (e.g., Shopee Ads, Lazada Sponsored Solutions) and social media ads, to maximize Return on Ad Spend (ROAS).

• SEO & Content Optimization: Improve product search ranking (SEO) within e-commerce marketplaces through keyword optimization, high-converting copy, and compelling creative assets.

3. Performance Analytics & Reporting

• Data Tracking: Monitor key performance indicators (KPIs) such as Gross Merchandise Value (GMV), conversion rate, Average Order Value (AOV), traffic sources, and customer acquisition cost.

• Reporting: Prepare regular sales, inventory, and campaign performance reports with actionable insights and recommendations for executive leadership.

4. Team Leadership & Collaboration

• Team Supervision: Guide, train, and mentor e-commerce assistants, customer support representatives, and content creators.

• Cross-Functional Coordination: Collaborate with marketing, graphic design, finance, and logistics departments to ensure seamless alignment on promotions, stock forecasting, and financial reconciliations.

Qualifications & Requirements

• Education: Bachelor's degree in Business Administration, Marketing, Entrepreneurship, Information Technology, or a related field.

• Experience: Minimum of 2-3 years of hands-on experience managing e-commerce operations, marketplace seller centers (Shopee, Lazada, TikTok Shop), or Shopify/WooCommerce stores.

• Technical Skills:

  • Proficient in navigating e-commerce seller dashboards, inventory management systems (IMS), and order management systems (OMS).

  • Strong working knowledge of digital marketing tools, paid search/social advertising, and basic data analytics (Excel/Google Sheets proficiency required).

• Soft Skills:

  • Excellent leadership, organizational, and project management skills.

  • Strong problem-solving abilities with a data-driven mindset.

  • Effective communication and interpersonal skills for cross-functional collaboration.