Online Sales Admin Associate

Beyond Innovations Inc.; Quezon City; On-site; PHP 167,000 - 290,000; Full time

Job summary

Beyond Innovations Inc. is seeking an Online Admin Associate to bridge front-end e-commerce sales and back-end fulfillment.

The role handles official webstores (Shopify) and marketplace accounts (Lazada/TikTok/Shopee), focusing on order processing, inventory synchronization, and meticulous claims management. You will support multi-channel customer inquiries, maintain stock accuracy, manage BAU price imports, and assist with campaigns and promotional activities, ensuring brand consistency and

Qualifications

• Bachelor's degree in Business Administration or related fields.
• Interest in E-Commerce and Retail Industry.
• Detail oriented and able to work under tight timelines.
• Experience handling e-commerce TikTok, Lazada and Shopee is a plus.
• Proficient in Microsoft Excel.
• Fresh graduates welcome to apply.
• Admin experience is advantageous.

Responsibilities

• Process orders from Shopify and marketplace orders and ensure fulfillment readiness.
• Maintain order monitoring and reconciliation across platforms.
• Provide omnichannel customer support and manage cases from creation to resolution.
• Update and synchronize inventory across Shopify and other stores.
• File claims for lost parcels, damaged items, or courier errors.
• Assist with marketing campaigns and regulatory coordination.

Skills

E-commerce operations

Order processing

Multi-channel support

Inventory management

Data accuracy

Education

Bachelor's degree in Business Administration or related fields

Tools

Microsoft Excel

Job description

Job Summary:

The Online Admin Associate is a multifaceted operational role that serves as the bridge between front-end e-commerce sales and back-end fulfillment. This position is responsible for the daily administration of official webstores (Shopify) and marketplace accounts (Lazada/TikTok/Shopee), focusing on order processing, inventory synchronization, and meticulous claims management. By combining administrative rigor with omnichannel customer support, the Online Admin Associate ensures high operational standards, protects brand reputation, and supports major promotional campaigns and live-selling events.

Job Description:

1. E-Commerce Order & Fulfillment Administration

• Order Export & Verification: Export daily orders from Shopify and conduct proactive outreach via calls or texts to verify Cash on Delivery (COD) orders.

• Sales Order Creation: Create and serve sales orders for Shopify and internal systems, ensuring warehouse shipment readiness.

• Order Monitoring: Maintain and update comprehensive monitoring sheets for all sold orders to track fulfillment status accurately.

2. Multi-Channel Customer Support & Case Management

• Omnichannel Engagement: Handle customer inquiries across Meta (Facebook/Instagram), marketplace chats, email, and website live chat platforms.

• Resolution Management: Provide accurate assistance regarding product details, delivery issues, and promotions while tracking support cases from creation to resolution.

• Professional Alignment: Ensure all responses are professional, brand-aligned, and consistent across all digital touchpoints.

3. Inventory & Database Maintenance

• Stock Synchronization: Update and import/export inventory levels for Shopify and various retail stores to ensure cross-platform stock accuracy.

• Data Updates: Manage Business-As-Usual (BAU) price imports for Shopify and update cloud specification sheets or pricelists as needed.

4. Claims, Returns, and Disputes

• Marketplace Claims: Check, file, and monitor Direct Return to Merchant (DRTM) cases and claims within the Lazada Seller Center.

• Documentation: Prepare and file claims for lost parcels, damaged items, or courier errors to recover financial losses.

• Financial Tracking: Maintain records of returned items and ensure proper documentation for audit and finance purposes.

5. Marketing, Campaign & Regulatory Support

• Campaign Execution: Support "Double Digit" sales events and assist with TikTok Live sessions by preparing product lists and stock allocations.

• Marketing Liaison: Request Job Orders (J.O.), newsletters, and monthly artworks from Marketing and creative departments.

• Regulatory Compliance: Manage DTI applications for promotions and coordinate with Accounting for payment processing.

Qualifications:

• Bachelor's degree in Business Administration or related courses.

• Highly interested in E-Commerce and Retail Industry.

• Detail oriented and work well under pressure with tight timelines

• With Experience handling e-commerce Tiktok, Lazada and Shoppee is a plus

• Proficient in Microsoft Excel, for data encoding.

• With Admin experience is advantage.

• Fresh Graduate are welcome to apply.

Job Type: Full-time