ECOM Lead

Oh So Healthy Corporation; Valenzuela; On-site; PHP 558,000 - 892,800; Full time

Job summary

A leading health-focused company in Metro Manila is seeking an ECOM Supervisor to lead their e-commerce channel. You will oversee operations across multiple platforms, ensure customer satisfaction, and identify growth opportunities. The ideal candidate should have a Bachelor's degree and 3-5 years of experience in e-commerce. Responsibilities include managing relationships with partners and developing traffic and sales strategies. This position is full-time and offers a dynamic working environment with career growth potential.

Qualifications

• 3-5+ years in e-commerce, digital sales or account management.
• Industry exposure to FMCG, retail or digital commerce preferred.
• Experience in building e-commerce channels, partnerships and distributor networks is an additional advantage.

Responsibilities

• Oversee end-to-end operations across all platforms.
• Ensure consistent customer servicing across all platforms.
• Identify and grow new e-commerce channels.
• Manage relationships with platform partners and distributors.
• Develop strategies to grow traffic, conversion, and sales.
• Work with Brand Marketing on campaigns and promotions.
• Align with Supply Chain for fulfillment and stock availability.
• Track and analyze performance metrics for actionable insights.
• Optimize stores for visibility and conversion.
• Supervise e-commerce personnel for performance improvement.

Skills

E-commerce platforms

Analytical tools

Digital marketing

Reporting

Education

Bachelor’s degree in Business, Marketing, E-commerce or related field

Job description

Job Description

Role Overview

The ECOM Supervisor leads the development, management, and growth of OSH’s e‑commerce channel, overseeing both strategy and execution. The role ensures strong platform performance, drives channel expansion, and builds partnerships to establish e‑commerce as a key business pillar.

Key Responsibilities

• Oversee end‑to‑end operations across all platforms, including storefront management, backend processes, order handling and fulfillment coordination.
• Ensure consistent, timely, and brand‑aligned customer servicing across all platforms. Establish response standards, monitor performance and improve customer satisfaction and ratings.
• Identify, open and grow new e‑commerce channels such as marketplaces, aggregators, distributors and modern trade e‑commerce.
• Manage relationships with platform partners, distributors and key accounts to ensure strong performance and collaboration.
• Develop and implement strategies to grow traffic, conversion and sales. Optimize pricing, promotions, bundles and assortment.
• Work with Brand Marketing to execute campaigns, platform promotions and exclusive online offers.
• Ensure alignment across Supply Chain, Sales Admin and other teams for fulfillment, stock availability and platform execution.
• Track and analyze performance metrics such as sales, conversion, traffic, AOV and platform KPIs. Provide actionable insights and recommendations.
• Ensure all stores are updated, optimized and aligned with brand standards to maximise visibility and conversion.
• Build systems, SOPs and workflows to professionalise and scale e‑commerce operations.
• Supervise e‑commerce personnel, ensuring accountability, performance and continuous improvement.

Qualifications

Education

• Bachelor’s degree in Business, Marketing, E‑commerce or related field.

Experience

• 3–5+ years in e‑commerce, digital sales or account management.

Industry Exposure

• FMCG, retail or digital commerce preferred.

Technical Skills

• E‑commerce platforms, analytics tools, digital marketing and reporting.

Additional Advantage

• Experience in building e‑commerce channels, partnerships and distributor networks.

Job Type: Full‑time