E-commerce Associate

JOSEFINA MANUFACTURING INC (SO-EN Lingerie Philippines); Eastern Manila District; On-site; PHP 279,000 - 446,000; Full time

Job summary

JOSEFINA MANUFACTURING INC (SO-EN Lingerie Philippines) seeks an E-Commerce Associate to support day-to-day online store activities, including product listings, promotions, and basic ads execution. You will coordinate with marketplace managers to ensure smooth online operations and accurate listings across Shopee, Lazada and TikTok.

Role requires experience in e-commerce, social media management, and Meta Ads budgeting.

Qualifications

• Bachelor's/College degree in Business or related field.
• Experience in e-commerce operations, marketplace management, or digital retail.
• Proficiency with Shopee, Lazada, and TikTok platforms.
• Experience managing Meta Ads budgets and campaigns.
• Strong attention to detail and ability to manage multiple online channels.
• Willing to work onsite in Ortigas, Pasig City (Mon-Fri).

Responsibilities

• Assist in Online Merchandising: maintain and update product listings across platforms.
• Ensure product information is accurate and up to date for a positive customer experience.
• Support execution of online promotions and marketing campaigns.
• Assist in basic ads setup, monitoring, and reporting under supervision.
• Coordinate with marketplace Account Managers for updates and campaign support.
• Assist Admin Support tasks including encoding transactions into QuickBooks/Intuit.
• Prepare basic reports for Management as instructed.
• Assist Customer Service with inquiries and escalate when needed.

Skills

E-commerce operations

Marketplace management

Shopee

Lazada

TikTok

Facebook

Meta Ads

Inventory management

Product listings

Multi-channel coordination

Communication

Customer service

Education

Bachelor's degree in Business or related

Tools

QuickBooks/Intuit

Job description

About the role

The E-Commerce Associate provides day-to-day support to the E-Commerce head in managing online store activities. The role focuses on assisting with product listings, online promotions, basic ads execution, and coordination with marketplace account managers to ensure smooth and effective online operations.

JOB RESPONSIBILITIES:

Online Merchandising

• Assist in maintaining and updating product listings across all online platforms.
• Help ensure product information is accurate, consistent, and up to date to support a positive customer experience.
• Support the execution of online promotions and marketing campaigns.
• Assist in basic ads setup, monitoring, and reporting under supervision.
• Coordinate with marketplace Account Managers for updates, requirements, and campaign support.
• Provide general assistance with day-to-day online store operations.
• Assist in initiating cycle counts and coordinate with the E-Commerce Assistant - Operations and Auditor for inventory investigations.

Admin Support

• Assist in encoding purchase transactions (goods, miscellaneous expenses, and payroll) into QuickBooks/Intuit based on provided documents.
• Assist in preparing basic reports for Management as instructed.

Customer Service Support

• Assist in responding to customer inquiries, chats, and basic concerns.
• Forward or escalated customer issues to the appropriate team when necessary.

What we're looking for

• Bachelor's/College Degree in Business or any related courses
• Relevant work experience in e-commerce operations, marketplace management, or digital retail.
• Proficiency in managing e-commerce platforms such as Shopee, Lazada, and TikTok.
• Experience managing social media accounts, particularly Facebook.
• Experience managing Meta Ads budgets and marketing campaigns.
• Working knowledge of inventory management and product listing processes.
• Strong attention to detail, organisation, and ability to manage multiple online channels.
• Clear communication skills and a customer-focused approach.
• Willing to work in Ortigas, Pasig City (Monday to Friday, onsite)