Online Sales Admin Associate

AUDIO REFINERY INC.; Quezon City; On-site; PHP 250,000 - 380,000; Full time

Job summary

AUDIO REFINERY INC. seeks an Online Admin Associate in Quezon City to bridge front-end e-commerce sales and back-end fulfillment.

You will manage daily administration of Shopify and Lazada/TikTok/Shopee stores, handle order processing, inventory syncing, and meticulous claims management while delivering professional, brand-consistent customer support. You will coordinate with Marketing, Accounting, and Operations to support major promotions, live selling, and regulatory compliance, ensuring

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Interest in E-Commerce and Retail industry.
• Detail oriented and able to work under pressure with tight deadlines.
• Experience with TikTok, Lazada or Shopee is a plus.
• Proficient in Microsoft Excel.
• Administrative experience preferred.
• Fresh graduates welcome to apply.

Responsibilities

• Handle daily administration of Shopify and marketplace accounts.
• Process orders, verify COD orders, and create sales orders.
• Maintain order monitoring and inventory synchronization.
• Manage multi-channel customer support and case resolution.
• Handle claims, returns, and disputes with proper documentation.
• Support marketing campaigns and regulatory compliance with cross-functional teams.

Skills

E-commerce

Customer support

Inventory management

Data entry

Attention to detail

Office admin

Fresh graduates welcome

Education

Bachelor's degree in Business Administration or related courses

Tools

Microsoft Excel

Job description

Job Summary:

The Online Admin Associate is a multifaceted operational role that serves as the bridge between front-end e-commerce sales and back-end fulfillment. This position is responsible for the daily administration of official webstores (Shopify) and marketplace accounts (Lazada/TikTok/Shopee), focusing on order processing, inventory synchronization, and meticulous claims management. By combining administrative rigor with omnichannel customer support, the Online Admin Associate ensures high operational standards, protects brand reputation, and supports major promotional campaigns and live-selling events.

Job Description:

1. E-Commerce Order & Fulfillment Administration

• Order Export & Verification: Export daily orders from Shopify and conduct proactive outreach via calls or texts to verify Cash on Delivery (COD) orders.

• Sales Order Creation: Create and serve sales orders for Shopify and internal systems, ensuring warehouse shipment readiness.

• Order Monitoring: Maintain and update comprehensive monitoring sheets for all sold orders to track fulfillment status accurately.

2. Multi-Channel Customer Support & Case Management

• Omnichannel Engagement: Handle customer inquiries across Meta (Facebook/Instagram), marketplace chats, email, and website live chat platforms.

• Resolution Management: Provide accurate assistance regarding product details, delivery issues, and promotions while tracking support cases from creation to resolution.

• Professional Alignment: Ensure all responses are professional, brand-aligned, and consistent across all digital touchpoints.

3. Inventory & Database Maintenance

• Stock Synchronization: Update and import/export inventory levels for Shopify and various retail stores to ensure cross-platform stock accuracy.

• Data Updates: Manage Business-As-Usual (BAU) price imports for Shopify and update cloud specification sheets or pricelists as needed.

4. Claims, Returns, and Disputes

• Marketplace Claims: Check, file, and monitor Direct Return to Merchant (DRTM) cases and claims within the Lazada Seller Center.

• Documentation: Prepare and file claims for lost parcels, damaged items, or courier errors to recover financial losses.

• Financial Tracking: Maintain records of returned items and ensure proper documentation for audit and finance purposes.

5. Marketing, Campaign & Regulatory Support

• Campaign Execution: Support "Double Digit" sales events and assist with TikTok Live sessions by preparing product lists and stock allocations.

• Marketing Liaison: Request Job Orders (J.O.), newsletters, and monthly artworks from Marketing and creative departments.

• Regulatory Compliance: Manage DTI applications for promotions and coordinate with Accounting for payment processing.

Qualifications:

• Bachelor's degree in Business Administration or related courses.

• Highly interested in E-Commerce and Retail Industry.

• Detail oriented and work well under pressure with tight timelines

• With Experience handling e-commerce Tiktok, Lazada and Shoppee is a plus

• Proficient in Microsoft Excel, for data encoding.

• With Admin experience is advantage.

• Fresh Graduate are welcome to apply.

Job Type: Full-time