E-Commerce Operations Specialist

Dermasia Corp; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Dermasia Corp. seeks an experienced Lead Online Sales to drive daily ecommerce operations across its website and assigned marketplaces. You will build a capable team, set monthly targets, and orchestrate promotional plans to grow profitable sales on Shopee, Lazada, and TikTok Shop where applicable.

The role requires hands-on experience with online stores, strong analytical skills with Excel/Google Sheets, and excellent planning and communication to drive performance and customer satisfaction.

Qualifications

• At least 3 years of relevant ecommerce experience, including team or project leadership.
• Hands-on experience managing online stores or marketplace seller accounts.
• Able to analyze sales, costs and profitability using Excel or Google Sheets.
• Strong planning, communication and problem-solving skills.
• Retail, fashion, accessories or jewelry experience is an advantage.

Responsibilities

• Prepare monthly sales targets, promotional calendars and operating plans.
• Manage website and marketplace performance, including Shopee, Lazada and TikTok Shop where applicable.
• Coordinate product launches, pricing and promotions with management, marketing and inventory.
• Monitor sales, product margins, platform fees, advertising costs, cancellations and returns.
• Supervise product listings, customer service and order fulfillment.
• Establish procedures for stock allocation, dispatch, exchanges and escalations.
• Submit weekly performance reports with clear corrective actions.

Skills

Ecommerce leadership

Team leadership

Online store management

Excel analysis

Planning

Communication

Problem solving

Marketplaces awareness

Tools

Shopee

Lazada

TikTok Shop

Google Sheets

Excel

Job description

Lead online sales and daily ecommerce operations. Build a reliable team and grow profitable sales across the website and assigned marketplaces.

Key responsibilities

• Prepare monthly sales targets, promotional calendars and operating plans.
• Manage website and marketplace performance, including Shopee, Lazada and TikTok Shop where applicable.
• Coordinate product launches, pricing and promotions with management, marketing and inventory.
• Monitor sales, product margins, platform fees, advertising costs, cancellations and returns.
• Supervise product listings, customer service and order fulfillment.
• Establish procedures for stock allocation, dispatch, exchanges and escalations.
• Submit weekly performance reports with clear corrective actions.

Qualifications

• At least 3 years of relevant ecommerce experience, including team or project leadership.
• Hands‑on experience managing online stores or marketplace seller accounts.
• Able to analyze sales, costs and profitability using Excel or Google Sheets.
• Strong planning, communication and problem-solving skills.
• Retail, fashion, accessories or jewelry experience is an advantage.

Performance measures: Profitable sales growth, campaign results, stock accuracy, on‑time dispatch and customer satisfaction.