E-commerce Tech Support Specialist — Flexible Hours

Alorica; Makati; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health insurance

Ongoing training and development programs

Flexible working arrangements

Career advancement opportunities

HMO benefits

Paid time off and holidays

Job summary

A leading customer experience provider in Makati is seeking a full-time Technical Support Representative. This role involves providing technical support to e-commerce customers, troubleshooting issues, and collaborating with teams to enhance service delivery. The ideal candidate has excellent communication skills, a high school diploma, and is adaptable to fast-paced environments. Competitive salary and benefits offered.

Responsibilities

• Provide technical support to e-commerce customers regarding logistics.
• Troubleshoot and resolve customer issues timely.
• Maintain accurate records of customer interactions.
• Collaborate with teams for customer experience improvements.
• Escalate complex issues appropriately.

Skills

Excellent communication and interpersonal skills

Proficient in English, both written and verbal

Strong problem-solving and analytical skills

Adaptable to fast-paced environments

Education

Completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)

Tools

Customer relationship management (CRM) software

Job description

A leading customer experience provider in Makati is seeking a full-time Technical Support Representative. This role involves providing technical support to e-commerce customers, troubleshooting issues, and collaborating with teams to enhance service delivery. The ideal candidate has excellent communication skills, a high school diploma, and is adaptable to fast-paced environments. Competitive salary and benefits offered.