E-Commerce Account Support Specialist

Concentrix; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A reputable customer service company in Quezon City is looking for a Customer Service Representative to provide excellent support for e-commerce clients. Responsibilities include managing inquiries, resolving complaints, and maintaining records. Candidates should have a high school diploma and relevant customer service experience. Strong English communication skills are essential. This is a full-time position located on-site.

Qualifications

• 0–2 years of customer service experience.
• Friendly, approachable, and customer-focused attitude.
• Ability to work in a fast-paced e-commerce environment.

Responsibilities

• Manage and respond to customer inquiries through various communication channels.
• Assist in resolving customer complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Proficient in English language

Strong interpersonal and communication skills

Education

High School diploma or equivalent

Job description

A reputable customer service company in Quezon City is looking for a Customer Service Representative to provide excellent support for e-commerce clients. Responsibilities include managing inquiries, resolving complaints, and maintaining records. Candidates should have a high school diploma and relevant customer service experience. Strong English communication skills are essential. This is a full-time position located on-site.