Customer Support Specialist - Flexible Schedule

Synlink Recruitment Outsourcing Co. Inc.; Baguio; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading customer service provider in the Philippines seeks a Customer Service Representative. The role involves providing exceptional support through phone, email, or chat, resolving inquiries efficiently, and documenting interactions for continuous improvement. Ideal candidates should have a high school diploma and strong interpersonal skills with a positive attitude. This position requires flexibility as it may include evenings and weekends.

Qualifications

• 0–2 years of customer service experience preferred.
• Ability to maintain a positive and professional demeanor.
• Willingness to work a flexible schedule including evenings and weekends.

Responsibilities

• Provide exceptional customer service and support to clients.
• Resolve customer inquiries efficiently and effectively.
• Document customer interactions and feedback for improvement.

Skills

Strong interpersonal skills

Excellent customer service abilities

High levels of discretion

Education

High School Diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Baguio No Exp Required High/Senior High School Full-time

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Job Description

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Government Mandated Benefits

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Description

• Provide exceptional customer service and support to clients via phone, email, or chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong interpersonal skills, excellent customer service abilities, and high levels of discretion
• Qualities and Traits: Positive attitude, patience, and empathy
• Responsibilities and Duties: Ability to follow company policies and procedures in resolving customer issues
• Working Conditions: Flexible schedule including evenings and weekends may be required

Interpersonal Skills Customer Service Discretion

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HR Manager Synlink Recruitment Outsourcing Co. Inc.

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