E‑Commerce Customer Care Specialist (On-site) – HMO

Inteluck; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

A leading e-commerce company in Makati is seeking a friendly and proactive E-Commerce Customer Service Representative to handle customer inquiries, manage order issues, and maintain positive store relations. The ideal candidate should have 1-2 years of experience in customer service, preferably in e-commerce, and possess strong communication skills. This full-time position offers an opportunity to be a part of a dynamic team with an emphasis on customer satisfaction.

Qualifications

• 1–2 years of customer service experience, preferably in e-commerce.
• Friendly, patient, and detail-oriented individual.
• Strong communication and problem-solving capabilities.

Responsibilities

• Respond to customer inquiries via chat, email, and social media.
• Handle order issues, returns, refunds, and complaints.
• Maintain positive customer relations and high store ratings.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree

Job description

A leading e-commerce company in Makati is seeking a friendly and proactive E-Commerce Customer Service Representative to handle customer inquiries, manage order issues, and maintain positive store relations. The ideal candidate should have 1-2 years of experience in customer service, preferably in e-commerce, and possess strong communication skills. This full-time position offers an opportunity to be a part of a dynamic team with an emphasis on customer satisfaction.