Customer Support Specialist | Flexible Hours

Recruitify_HR; Taguig; Remote; PHP 334,800 - 558,000; Full time

Job summary

A customer service agency in Metro Manila is looking for an experienced customer service representative. The role involves assisting customers, resolving inquiries, maintaining product knowledge, and supporting team efforts to enhance service delivery. Candidates should possess a bachelor's degree and several years of customer service experience, alongside excellent communication and problem-solving skills. Flexible working hours, including evenings, are required.

Qualifications

• 510 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Flexibility, including evenings and weekends.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Resolve customer complaints efficiently.
• Document customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Conflict resolution

Patience

Empathy

Education

Bachelor's degree in a relevant field

Job description

A customer service agency in Metro Manila is looking for an experienced customer service representative. The role involves assisting customers, resolving inquiries, maintaining product knowledge, and supporting team efforts to enhance service delivery. Candidates should possess a bachelor's degree and several years of customer service experience, alongside excellent communication and problem-solving skills. Flexible working hours, including evenings, are required.