E-commerce Support Specialist — Flexible Shifts

Mynimo; Pasig; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive medical coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Job summary

TDCX in Pasig City is seeking a customer support agent to handle initial ecommerce inquiries, resolve basic issues, and provide accurate order/logistics status updates. You will be trained on product standards and supported by experienced mentors within a global company.

Ideal candidates have at least 1 year of BPO or related experience, strong English communication, and can work rotating shifts in Ortigas Center. This role offers competitive remuneration and opportunities for development.

Qualifications

• College level applicants with at least 1 year experience in a BPO or a non-BPO setting.
• Chat support experience is highly preferred.
• Able to type at a speed of at least 40 words per minute.
• Excellent verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Responsibilities

• Conducts preliminary investigations and attempts to resolve L1 (Level One) E-commerce-related customer service inquiries according to SOPs.
• Become and remain knowledgeable about leading E-commerce products and services standards.
• Investigate and resolve issues reported by buyers/sellers/creators such as checking order and logistics status.
• Review reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Skills

BPO experience

Chat support

Typing 40 WPM

English communication

Rotating shifts

Ortigas Pasig area

1 year experience

Education

College level

Job description

TDCX in Pasig City is seeking a customer support agent to handle initial ecommerce inquiries, resolve basic issues, and provide accurate order/logistics status updates. You will be trained on product standards and supported by experienced mentors within a global company.

Ideal candidates have at least 1 year of BPO or related experience, strong English communication, and can work rotating shifts in Ortigas Center. This role offers competitive remuneration and opportunities for development.