Customer Service Representative (Open to Non BPO Experience | 1-Day Hiring)

Mynimo; Pasig; Sur place; PHP 240 000 - 300 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Comprehensive medical coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Résumé du poste

TDCX in Pasig City is seeking a customer support agent to handle initial ecommerce inquiries, resolve basic issues, and provide accurate order/logistics status updates. You will be trained on product standards and supported by experienced mentors within a global company.

Ideal candidates have at least 1 year of BPO or related experience, strong English communication, and can work rotating shifts in Ortigas Center. This role offers competitive remuneration and opportunities for development.

Qualifications

• College level applicants with at least 1 year experience in a BPO or a non-BPO setting.
• Chat support experience is highly preferred.
• Able to type at a speed of at least 40 words per minute.
• Excellent verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Responsabilités

• Conducts preliminary investigations and attempts to resolve L1 (Level One) E-commerce-related customer service inquiries according to SOPs.
• Become and remain knowledgeable about leading E-commerce products and services standards.
• Investigate and resolve issues reported by buyers/sellers/creators such as checking order and logistics status.
• Review reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Connaissances

BPO experience

Chat support

Typing 40 WPM

English communication

Rotating shifts

Ortigas Pasig area

1 year experience

Formation

College level

Description du poste

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College level applicants with at least 1 year experience in a BPO or a non-BPO setting

• College graduates with at least 6 months experience from any industry

• Chat support experience is highly preferred

• Able to type at a speed of at least 40 words per minute

• Excellent verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City