Omnichannel Customer Service Specialist

TDCX Philippines; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Flexible shifts

Career growth

Job summary

TDCX Philippines in Pasig City is seeking a customer service representative to deliver excellent support to local and overseas customers. You will handle inquiries via email and live chat, ensuring timely resolutions and a high level of satisfaction.

The role requires at least 6 months of CS experience, strong English communication, and the ability to work rotating shifts in Ortigas Center. Join a global company offering growth, rewarding perks, and a dynamic team culture.

Qualifications

• Minimum 6 months of customer service experience in a BPO setup.
• Experience handling omnichannel inquiries (voice/email/chat) is preferred.
• Strong verbal and written English communication skills.
• Willingness to work rotating shifts in Pasig.

Responsibilities

• Deliver world-class customer service to local and overseas customers.
• Interact with customers via email and live chat; resolve inquiries and issues.
• Own customer inquiries from start to resolution per KPIs and SLAs.
• Acquire product knowledge across regions to provide effective solutions.
• Coordinate with logistics partners for post-sales servicing and replacements.

Skills

Customer service

Omnichannel support

English communication

Shift flexibility

Education

High School Graduate

Job description

TDCX Philippines in Pasig City is seeking a customer service representative to deliver excellent support to local and overseas customers. You will handle inquiries via email and live chat, ensuring timely resolutions and a high level of satisfaction.

The role requires at least 6 months of CS experience, strong English communication, and the ability to work rotating shifts in Ortigas Center. Join a global company offering growth, rewarding perks, and a dynamic team culture.