Customer Service Representative (CSR Urgent One-Day Hiring Process)

TDCX Philippines; Pasig; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

World-class workspace

Learning & development plans

Flexible working arrangements

Job summary

TDCX Philippines invites candidates with at least 6 months of customer service experience in a BPO environment to join our Ortigas team. You’ll handle chat-based and voice inquiries, stay updated on our ecommerce products, and ensure timely resolution of issues with a focus on quality and customer satisfaction.

Candidates should type at least 40 words per minute, possess excellent English skills, and be open to rotating shifts for a dynamic workload in Pasig City Ortigas Center.

Qualifications

• 6 months customer service in a BPO
• Chat support experience preferred
• Strong English verbal and written communication

Responsibilities

• Handle Level 1 ecommerce-related inquiries per SOPs
• Stay informed on product/service standards
• Check order and logistics status; resolve issues
• Meet turnaround times and quality standards
• Escalate to supervisor as needed
• Adapt to peak call volumes during promotions
• Complete required trainings

Skills

Customer service

Chat support

English communication

Typing speed 40 wpm

Education

College degree

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate

• Must have at least 6 months customer service experience in a BPO set up

• Chat support experience is highly preferred

• Able to type at a speed of at least 40 words per minute

• Excellent verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City