E-commerce Manager (Shopify Expert)

Esse Vida Inc.; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Esse Vida Inc. seeks a commercially minded Shopify Operations Manager to own and grow our Shopify business across the Philippines, Singapore, and select global markets.

This role will manage the day-to-day operation of our Shopify store(s), driving revenue growth, conversion, retention, and profitability across multiple markets. You will work closely with performance marketing, TikTok Shop, social media, affiliate/KOL, customer service, supply chain, and creative teams to ensure traffic,

Qualifications

• Experience with Shopify and DTC e-commerce across SEA or international markets.
• Proven responsibility for e-commerce revenue, conversion, campaigns, or profitability.
• Strong understanding of multi-market e-commerce operations, including local payments, shipping, taxes, currency, and customer behavior.
• Comfortable with Shopify, GA4, Meta/TikTok reporting, and CRM tools; Excel/Sheets proficiency.

Responsibilities

• Manage daily Shopify operations across Philippines, Singapore, and other markets, including product launches and promotions.
• Own and optimize market-specific commercial calendars and campaigns.
• Monitor GMV, traffic, conversion rate, AOV, CAC, repeat purchases, and fulfillment performance by market.
• Optimize product pages, checkout flow, local payments, and conversion funnel.
• Coordinate with paid media, TikTok Shop, affiliate/KOL, social, CRM, customer service, and supply-chain teams.
• Build and optimize email/SMS retention programs and segmentation.
• Ensure inventory visibility, localization, and returns handling by market.
• Analyze reviews, data, and competition to identify growth opportunities.
• Build weekly/monthly performance reports and drive action across teams.
• Manage Shopify apps, tracking, integrations, discount logic, and SOPs.

Skills

Shopify

DTC e-commerce

Multi-market operations

Data-driven

Analytical skills

Collaboration

Excel / Google Sheets

GA4

Klaviyo / CRM tools

Tools

Shopify Apps

GA4

Klaviyo / CRM

Excel / Google Sheets

Job description

Job Overview

We are hiring a commercially minded Shopify Operations Manager to own and grow our Shopify business across the Philippines, Singapore, and selected global markets. This role will manage the day-to-day operation of our Shopify store(s), driving revenue growth, conversion, retention, and profitability across multiple markets.

You will work closely with performance marketing, TikTok Shop, social media, affiliate/KOL, customer service, supply chain, and creative teams to ensure traffic, content, and campaigns translate into profitable online sales.

Key Responsibilities

• Manage daily Shopify operations across the Philippines, Singapore, and other assigned markets, including product launches, product pages, collections, pricing, bundles, promotions, landing pages, and merchandising.

• Own and optimize market-specific commercial calendars, including payday campaigns in the Philippines, double-digit campaigns, seasonal campaigns, product launches, and holiday promotions.

• Monitor GMV, traffic, conversion rate, AOV, CAC, repeat purchase rate, refund/cancellation rate, fulfillment performance, and contribution margin by market.

• Optimize product pages, checkout flow, local payment options, promotions, bundles, upsell/cross-sell mechanics, and the full conversion funnel.

• Coordinate with paid media, TikTok Shop, affiliate/KOL, social media, creative, CRM, customer service, and supply-chain teams to execute campaigns effectively.

• Build and optimize email, SMS, and customer-retention programs, including segmentation, automated flows, and repeat-purchase campaigns.

• Ensure accurate inventory visibility, product availability, delivery setup, customer-service alignment, returns handling, and localization by market.

• Analyze customer reviews, behavioral data, competitor activity, and commercial performance to identify growth opportunities.

• Build weekly and monthly reports, lead performance reviews, and drive clear follow-up actions across teams.

• Manage Shopify apps, tracking, integrations, discount logic, and store-operation SOPs.

Requirements

• At least 3 years of experience in Shopify, DTC e-commerce, or online store operations across one or more Southeast Asian or international markets.

• Proven responsibility for e-commerce revenue, conversion, campaigns, or profitability.

• Strong understanding of multi-market e-commerce operations, including local payments, shipping, taxes, currency, promotions, and customer behavior.

• Experience with Philippines e-commerce is preferred, including COD, payday campaigns, social commerce, and local fulfillment expectations.

• Familiarity with Singapore or international DTC e-commerce is a strong advantage.

• Comfortable with Shopify, GA4, Meta/TikTok reporting, Klaviyo or similar CRM tools, and Excel/Google Sheets.

• Strong commercial and analytical skills; able to turn data into practical growth actions.

• Excellent written and spoken English. Filipino/Tagalog or Mandarin is a plus.

• Experience in beauty, skincare, wellness, supplements, or FMCG is preferred.

• Able to coordinate with teams across markets and work flexibly across relevant business hours.

Success Metrics

• Shopify GMV and revenue growth by market

• Conversion rate, AOV, checkout conversion, and contribution margin

• Campaign performance and promotion ROI

• CRM revenue contribution, repeat purchase rate, and retention

• Refund, cancellation, failed-delivery, and fulfillment performance

• Store accuracy, launch timeliness, reporting quality, and operational execution

• Successful localization and commercial execution across markets

Ideal Candidate

We need someone who thinks like a multi-market store owner: commercially sharp, data-driven, highly organized, detail-oriented, and able to turn traffic, content, and campaigns into profitable growth across the Philippines, Singapore, and global markets.