Shopify Operations Manager

ESSE VIDA; Taguig; Hybrid; PHP 3,766,000 - 5,650,000; Full time

Job summary

ESSE VIDA is seeking a commercially minded Shopify Operations Manager to own and grow our Shopify business across the Philippines, Singapore, and selected global markets. You will manage day‑to‑day operations, driving revenue growth, conversion, retention, and profitability across markets.

You will collaborate with performance marketing, TikTok Shop, social media, affiliate/KOL, customer service, supply chain, and creative teams to ensure traffic and campaigns translate into profitable online

Qualifications

• 3+ years in Shopify, DTC e-commerce, or online store operations across Southeast Asia or international markets.
• Proven responsibility for e-commerce revenue, conversion, campaigns, or profitability.
• Strong understanding of multi‑market e‑commerce operations (local payments, shipping, currency, promotions).

Responsibilities

• Manage daily Shopify operations across multiple markets, including product launches, pages, collections, pricing, and promotions.
• Optimize market-specific campaigns and calendars (payday campaigns, seasonal launches).
• Monitor GMV, traffic, conversion rate, AOV, CAC, repeat purchases, and margins by market.
• Coordinate with paid media, social, CRM, and supply chain teams to execute campaigns.
• Build and optimize email, SMS, and retention programs with segmentation and flows.
• Ensure inventory visibility, localization by market, and localization of payments and delivery setups.
• Analyze customer reviews and data to identify growth opportunities.
• Produce weekly/monthly performance reports and drive follow-up actions.

Skills

Shopify

DTC e‑commerce

Multi‑market operations

Analytics

English communication

Tools

GA4

Klaviyo

Excel/Google Sheets

Meta/TikTok reporting

Job description

About the role

We are hiring a commercially minded Shopify Operations Manager to own and grow our Shopify business across the Philippines, Singapore, and selected global markets. This role will manage the day-to-day operation of our Shopify store(s), driving revenue growth, conversion, retention, and profitability across multiple markets. You will work closely with performance marketing, TikTok Shop, social media, affiliate/KOL, customer service, supply chain, and creative teams to ensure traffic, content, and campaigns translate into profitable online sales.

Key responsibilities

• Manage daily Shopify operations across the Philippines, Singapore, and other assigned markets, including product launches, product pages, collections, pricing, bundles, promotions, landing pages, and merchandising.
• Own and optimize market-specific commercial calendars, including payday campaigns in the Philippines, double-digit campaigns, seasonal campaigns, product launches, and holiday promotions.
• Monitor GMV, traffic, conversion rate, AOV, CAC, repeat purchase rate, refund/cancellation rate, fulfillment performance, and contribution margin by market.
• Optimize product pages, checkout flow, local payment options, promotions, bundles, upsell/cross-sell mechanics, and the full conversion funnel.
• Coordinate with paid media, TikTok Shop, affiliate/KOL, social media, creative, CRM, customer service, and supply-chain teams to execute campaigns effectively.
• Build and optimize email, SMS, and customer-retention programs, including segmentation, automated flows, and repeat-purchase campaigns.
• Ensure accurate inventory visibility, product availability, delivery setup, customer-service alignment, returns handling, and localization by market.
• Analyze customer reviews, behavioral data, competitor activity, and commercial performance to identify growth opportunities.
• Build weekly and monthly reports, lead performance reviews, and drive clear follow-up actions across teams.
• Manage Shopify apps, tracking, integrations, discount logic, and store-operation SOPs.

About you

• At least 3 years of experience in Shopify, DTC e-commerce, or online store operations across one or more Southeast Asian or international markets.
• Proven responsibility for e-commerce revenue, conversion, campaigns, or profitability.
• Strong understanding of multi-market e-commerce operations, including local payments, shipping, taxes, currency, promotions, and customer behavior.
• Experience with Philippines e-commerce is preferred, including COD, payday campaigns, social commerce, and local fulfillment expectations.
• Familiarity with Singapore or international DTC e-commerce is a strong advantage.
• Comfortable with Shopify, GA4, Meta/TikTok reporting, Klaviyo or similar CRM tools, and Excel/Google Sheets.
• Strong commercial and analytical skills; able to turn data into practical growth actions.
• Excellent written and spoken English. Filipino/Tagalog or Mandarin is a plus.
• Experience in beauty, skincare, wellness, supplements, or FMCG is preferred.
• Able to coordinate with teams across markets and work flexibly across relevant business hours.