Senior E-commerce Executive

O- Healthcare Solution Phil., Inc.; Makati; Hybrid; PHP 700,000 - 1,100,000; Full time

Job summary

A leading healthcare solutions provider in Makati seeks an experienced professional to manage e-commerce operations across key platforms like Shopee and Lazada. Candidates must have a strong background in ads management and social commerce, driving sales and overseeing customer service operations. With a focus on performance metrics, this role is ideal for individuals with at least 4-6 years in the e-commerce sector, looking to influence growth in a hybrid work environment.

Qualifications

• 4–6 years of hands-on experience in e-commerce and/or social commerce.
• Strong knowledge of the Philippines e-commerce ecosystem and platform operations.
• Proven experience in ads management, livestream operations, affiliate management, and store operations.

Responsibilities

• Own daily e-commerce operations across multiple platforms.
• Drive growth through campaigns, promotions, and pricing strategies.
• Monitor sales performance and key commercial KPIs.

Skills

E-commerce operations management

Ads management

Affiliate management

Analytical skills

Customer service

Data analysis

Cross-country coordination

Education

Bachelor's degree

Tools

Shopee/Lazada/TikTok Shop platforms

Job description

Hybrid - Makati 5-10 Yrs Exp Bachelor Full-time

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Job Description

• Own daily e-commerce operations across platforms such as Shopee, Lazada, TikTok Shop, and other relevant channels.
• Drive GMV growth through campaign execution, promotions, bundles, pricing, and vouchers.
• Monitor sales performance, conversion, traffic, and key commercial KPIs.

Ads Management

• Plan, execute, and optimize platform ads (Shopee Ads, Lazada Sponsored Solutions, TikTok Ads / TikTok Shop Ads).
• Manage ads budget, ROAS, CPA, and performance tracking.
• Work with the Malaysia team to align ads strategy and targets.

Social Commerce, Content & Livestream

• Manage social commerce execution, especially TikTok Shop.
• Coordinate short-form video content focused on sales conversion.
• Plan and manage livestreams, including calendars, live hosts, scripts, offers, and performance review.

Affiliate & Creator Management

• Recruit, onboard, and manage affiliates / creators to drive incremental sales.
• Track affiliate performance, commissions, and ROI.

Customer Service & Operations

• Oversee customer service performance, including response rate, chat SLA, and customer satisfaction.
• Manage returns, refunds, and dispute handling in coordination with logistics or platform requirements.
• Ensure store operations meet platform standards, policies, and compliance.

KPI & Store Health Management

• Maintain strong store ratings, reviews, response rates, and other platform health metrics.
• Monitor and improve operational KPIs such as cancellation rate, return rate, and fulfillment performance.
• Prepare regular performance reports and insights.

Cross-Country Coordination

• Liaise closely with the Malaysia E-Commerce Team to align on campaigns, ads strategy, execution standards, and reporting.
• Share local market insights and execution feedback

Job Requirements

• 4–6 years of hands‑on experience in e-commerce and/or social commerce.
• Strong knowledge of the Philippines e-commerce ecosystem and platform operations.
• Proven experience in ads management, livestream operations, affiliate management, and store operations.
• Strong analytical and execution skills with a sales‑driven mindset.
• Able to manage multiple KPIs and campaigns independently.
• Based in the Philippines.