E-commerce Customer Support Pro

Much Prosperity Trading International Inc; Philippines; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career growth opportunities

Job summary

Much Prosperity Trading International Inc is seeking an E-Commerce Customer Service Representative in the Philippines. You will respond to inquiries across chat, email, and social media, and support orders and deliveries.

You will coordinate with warehouses, maintain records, and strive for high customer satisfaction. Previous e-commerce experience and platform familiarity are a plus; growth opportunities exist within the team.

Qualifications

• Experience in customer service or e-commerce preferred.
• Familiar with Shopee, Lazada, TikTok Shop, Shopify or similar.
• Strong problem-solving and multitasking abilities.
• Detail-oriented and organized.
• Ability to work independently or in a team.
• Basic computer and internet skills required.

Responsibilities

• Respond to customer inquiries via chat, email, and social media
• Handle order concerns, refunds, returns, and delivery follow-ups
• Assist customers with product information and order tracking
• Coordinate with warehouse and logistics teams to resolve issues
• Maintain accurate records of customer interactions
• Ensure high customer satisfaction and positive buying experiences
• Help monitor reviews and customer feedback across platforms

Skills

Customer service

Multitasking

Detail-oriented

Teamwork

Basic computer skills

Problem solving

E-commerce platforms

Tools

CRM software

Helpdesk tools

Job description

Much Prosperity Trading International Inc is seeking an E-Commerce Customer Service Representative in the Philippines. You will respond to inquiries across chat, email, and social media, and support orders and deliveries.

You will coordinate with warehouses, maintain records, and strive for high customer satisfaction. Previous e-commerce experience and platform familiarity are a plus; growth opportunities exist within the team.