E-Commerce Customer Support Specialist (Beauty)

Konnet International Philippines, Inc.; Taguig; Hybrid; PHP 246,000 - 379,000; Full time

Job summary

Konnet International Philippines, Inc. is seeking a Customer Service Representative to support day-to-day customer experience by handling inquiries, processing orders, returns, refunds, and coordinating order fulfillment for a seamless online shopping experience.

The role requires at least 1 year of experience in customer service or e-commerce, strong communication, a customer-focused mindset, knowledge of e-commerce platforms, and the ability to multitask in a fast-paced environment; rotation

Qualifications

• At least 1 year of experience in customer service or e-commerce.
• Strong written and verbal communication skills.
• Familiarity with order processing and online payment systems.
• Ability to multitask in a fast-paced environment.
• Background in beauty or cosmetics is preferred.

Responsibilities

• Respond to customer chats and inquiries promptly.
• Process returns and refunds according to policy.
• Curate engaging messages to drive sales.
• Maintain product knowledge to assist customers.
• Process orders and monitor fulfillment lead times.

Skills

Customer service

Communication

Multitasking

Detail-oriented

E-commerce platforms

Digital marketing basics

Tools

Order processing systems

Online payment systems

Job description

Konnet International Philippines, Inc. is seeking a Customer Service Representative to support day-to-day customer experience by handling inquiries, processing orders, returns, refunds, and coordinating order fulfillment for a seamless online shopping experience.

The role requires at least 1 year of experience in customer service or e-commerce, strong communication, a customer-focused mindset, knowledge of e-commerce platforms, and the ability to multitask in a fast-paced environment; rotation