E‑Commerce Customer Service Specialist

Apolloecommerce; Antipolo; On-site; PHP 223,000 - 268,000; Full time

Job summary

Apolloecommerce in Antipolo, Philippines is seeking a dedicated customer service representative to support ecommerce orders and inquiries. You will help customers with orders, complaints, and product questions, and guide them through purchases and returns to ensure satisfaction.

The role requires strong communication skills and familiarity with ecommerce platforms, including Amazon. Training and growth opportunities are available in a dynamic online retail environment.

Qualifications

• At least 2 years of customer service experience.
• Experience handling e-commerce accounts is a plus.
• Knowledge of Amazon and other e-commerce marketplaces preferred.
• Outstanding communication skills both oral and written.

Responsibilities

• Assist customers with orders, complaints and product questions.
• Provide product information, take orders, and process returns.
• Explain products and assist with purchases and returns.
• Create reports and search for prices, and track device delivery.

Skills

Customer service

E-commerce experience

Amazon marketplace knowledge

Communication skills

Job description

Apolloecommerce in Antipolo, Philippines is seeking a dedicated customer service representative to support ecommerce orders and inquiries. You will help customers with orders, complaints, and product questions, and guide them through purchases and returns to ensure satisfaction.

The role requires strong communication skills and familiarity with ecommerce platforms, including Amazon. Training and growth opportunities are available in a dynamic online retail environment.