E-commerce Customer Service Representative

MCN Solutions; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

HMO

Government Mandated Benefits

Job summary

A customer service provider in Pasig is hiring an experienced eCommerce Customer Service Representative. You will assist customers with inquiries, resolve issues, and ensure a smooth shopping experience. Ideal candidates must have excellent communication skills and proficiency in eCommerce platforms. The role is full-time and requires at least one year of customer service experience.

Qualifications

• 1+ years of customer service experience, preferably in eCommerce or retail.
• Tech-savvy and adept at using help desk tools.
• Basic knowledge of order fulfillment, shipping processes, and returns management.

Responsibilities

• Respond promptly and professionally to customer inquiries via email.
• Assist customers with order placement and product questions.
• Resolve complaints efficiently and maintain positive experience.

Skills

Excellent written and verbal communication skills

Proficiency in eCommerce platforms

Strong problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Shopify

Magento

Zendesk

Freshdesk

Job description

E-commerce Customer Service Representative

MCN Solutions

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

We are seeking a detail-oriented and customer-focused eCommerce Customer Service Representative to join our team. You will be responsible for providing exceptional support to online customers by responding to inquiries, resolving issues, and ensuring a smooth post-purchase experience. The ideal candidate is a great communicator, tech-savvy, and passionate about delivering outstanding service in a fast-paced digital retail environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email.
• Assist customers with order placement, shipping updates, returns, exchanges, and product questions.
• Resolve complaints and issues efficiently while maintaining a positive customer experience.
• Monitor and manage orders through the eCommerce platform and ERP systems.
• Collaborate with internal teams (warehouse, logistics, product) to troubleshoot and resolve customer concerns.
• Track customer feedback and escalate recurring issues to management.
• Maintain detailed records of customer interactions in the CRM system.
• Stay up to date on product knowledge, promotions, and policies.
• Identify opportunities to improve customer satisfaction and streamline support processes.

Requirements:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• 1+ years of customer service experience, preferably in eCommerce or retail.
• Excellent written and verbal communication skills.
• Proficiency in using eCommerce platforms (e.g., Shopify, Magento, BigW), help desk tools (e.g., Zendesk, eDesk, Freshdesk), and CRMs.
• Strong problem-solving skills and a calm, empathetic approach to customer issues.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic knowledge of order fulfillment, shipping processes, and returns management.