Customer Service Representative – Non Voice Chat Support

Caldwell Communications Consultancy Philippines; Davao del Sur; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage

Paid training from Day 1

Performance-based incentives

Career growth opportunities

People-first work environment

Competitive salary

Job summary

Caldwell Communications Consultancy Philippines in Davao City is hiring Non-Voice Customer Service Representatives to assist customers via chat platforms, handling inquiries, billing concerns, and account-related requests with accurate information.

The role offers paid training from Day 1, performance-based incentives, and a supportive, people-first work environment, with shifting schedules including nights and weekends, and onsite work in Davao City.

Qualifications

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate.
• Open to fresh grads; experience is an advantage.
• Willing to work onsite in Davao City; basic computer knowledge and multitasking.

Responsibilities

• Respond to customer inquiries via chat support channels.
• Assist with billing concerns, sales inquiries, and account updates.
• Provide accurate information and timely resolutions.
• Document all customer interactions properly.
• Escalate complex issues to supervisors when needed.
• Maintain quality, productivity, and customer satisfaction standards.

Skills

Customer-focused

Detail-oriented

Education

High School Diploma/ALS

Job description

Customer Service Representative – Non Voice Chat Support

Caldwell Communications Consultancy Philippines

Chat

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Customer Service Representative – Non Voice Chat Support

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry.

Job Description

We are seeking Non Voice Customer Service Representatives to assist customers through chat platforms by handling inquiries, billing concerns, and account-related requests while ensuring accurate information and efficient support at all times.

Responsibilities:

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifting schedules, including nights and weekends
• Paid training on chat support tools and processes

Requirements:

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• Open to fresh grads, experience is an advantage
• Customer-focused and detail-oriented
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City

Why Join Us

• Competitive pay and performance incentives
• Non voice chat-based work environment (no calls)
• Paid training from Day 1
• HMO coverage and government benefits

Preview

HR Manager Caldwell Communications Consultancy Philippines

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