CSR (Customer Service Representative) - Retail Agent - Fresher Friendly

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Opportunities for career growth and skill development

Supportive, team-oriented work environment

Job summary

A local communications consultancy is seeking Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns in an onsite environment in Malabon. Candidates must have strong English communication skills and be customer-focused. The position offers competitive pay, incentives, and opportunities for career growth within a supportive team-oriented work culture. This is a full-time position suitable for high school graduates with no prior experience required.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English communication skills are required.
• Customer-focused and detail-oriented mindset.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.
• Escalate complex issues to supervisors.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

Organizational Skills

Education

High School or Senior High School graduate

Job description

CSR (Customer Service Representative) - Retail Agent - Fresher Friendly

Caldwell Communications Consultancy Philippines

On-site - Malabon No Exp Required High/Senior High School Full-time

Chat

Apply

Share

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Skills

Customer Service, Problem Solving, Team Player, Strong Work Ethic, Technical Skills, Back Office Support, Call Centre, Organizational Skills