E-commerce Chat Support Specialist - Flexible Hours

TDCX Philippines; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

World-class workspaces

Learning and development

Job summary

TDCX Philippines is seeking fresh graduates to join our customer support team in Ortigas Center, Pasig. You will handle chat-based inquiries, resolve simple issues, and learn our SOPs while delivering friendly service.

We value strong English communication, fast typing, and the ability to adapt to rotating shifts as you grow with a global company that rewards performance and learning opportunities.

Qualifications

• Chat support experience is highly preferred.
• Typing speed of at least 40 words per minute.
• Excellent verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Responsibilities

• Conducts preliminary investigations and attempts to resolve L1 E-commerce-related customer service inquiries according to SOPs.
• Become and remain knowledgeable about leading E-commerce products and services standards.
• Investigate and resolve issues reported by buyers/sellers/creators such as order and logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product-related trainings.

Skills

Chat support

Typing 40 wpm

English communication

Rotating shifts

Education

College graduate

Job description

TDCX Philippines is seeking fresh graduates to join our customer support team in Ortigas Center, Pasig. You will handle chat-based inquiries, resolve simple issues, and learn our SOPs while delivering friendly service.

We value strong English communication, fast typing, and the ability to adapt to rotating shifts as you grow with a global company that rewards performance and learning opportunities.