E-commerce Chat Support Specialist

TDCX Philippines; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

World-class workspace

Recognition programs

Learning & development

Positive culture

Public transport access

Flexible work

Coaching & mentoring

Global awards

Job summary

TDCX Philippines is hiring entry-level chat support agents for Ortigas Center, Pasig City to handle ecommerce inquiries and resolve simple issues per SOPs. You’ll grow with a global, tech-enabled BPO and receive training while working with cross-functional teams.

Ideal candidates are college graduates with no experience or experience outside the BPO, possess a fast typing speed, strong English skills, and willingness to work rotating shifts. Location is in Ortigas Center, Pasig City.

Qualifications

• College graduates with no work experience, or with experience outside the BPO industry, are welcome to apply.
• Chat support experience is highly preferred.
• Able to type at a speed of at least 40 words per minute.
• Excellent verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Responsibilities

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Skills

Chat support

Typing 40 WPM

English proficiency

Shift flexibility

Job description

TDCX Philippines is hiring entry-level chat support agents for Ortigas Center, Pasig City to handle ecommerce inquiries and resolve simple issues per SOPs. You’ll grow with a global, tech-enabled BPO and receive training while working with cross-functional teams.

Ideal candidates are college graduates with no experience or experience outside the BPO, possess a fast typing speed, strong English skills, and willingness to work rotating shifts. Location is in Ortigas Center, Pasig City.