Customer Service Representative (Open to No BPO Experience | Fresh Graduates)

TDCX Philippines; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

World-class workspace

Recognition programs

Learning & development

Positive culture

Public transport access

Flexible work

Coaching & mentoring

Global awards

Job summary

TDCX Philippines is hiring entry-level chat support agents for Ortigas Center, Pasig City to handle ecommerce inquiries and resolve simple issues per SOPs. You’ll grow with a global, tech-enabled BPO and receive training while working with cross-functional teams.

Ideal candidates are college graduates with no experience or experience outside the BPO, possess a fast typing speed, strong English skills, and willingness to work rotating shifts. Location is in Ortigas Center, Pasig City.

Qualifications

• College graduates with no work experience, or with experience outside the BPO industry, are welcome to apply.
• Chat support experience is highly preferred.
• Able to type at a speed of at least 40 words per minute.
• Excellent verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.

Responsibilities

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Skills

Chat support

Typing 40 WPM

English proficiency

Shift flexibility

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Who are we looking for?

• College graduates with no work experience, or with experience outside the BPO industry, are welcome to apply
• Chat support experience is highly preferred
• Able to type at a speed of at least 40 words per minute
• Excellent verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City