eCommerce Social Media Account | Customer Service Representative

TDCX Philippines; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Performance incentives

Mentoring and career growth

Job summary

TDCX Philippines is hiring for a customer service role based in Ortigas Center, Pasig City. You will handle chat and voice inquiries, aim to resolve issues per SOPs, and maintain up-to-date knowledge of leading e-commerce products and services.

The role requires strong English communication, at least 6 months of BPO experience, and a typing speed of 40 wpm. You will work in rotating shifts and contribute to delivering excellent customer experiences.

Qualifications

• 6 months customer service experience in a BPO setting.
• Chat support experience is highly preferred.
• Typing speed of at least 40 words per minute.
• Excellent verbal and written English communication skills.

Responsibilities

• Conducts preliminary investigations and resolves Level One e-commerce customer inquiries per SOPs.
• Remain knowledgeable about leading e-commerce products and services standards.
• Investigate and resolve issues reported by buyers/sellers/creators, including order and logistics status.
• Review reported issues within agreed turnaround times and quality standards.
• Escalate issues to supervisor following proper procedures.
• Handle peak contact volumes during promotions.
• Complete and pass required trainings.

Skills

Chat support

Customer service

Typing speed

English proficiency

Education

College Graduate

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate
• Must have at least 6 months customer service experience in a BPO set up
• Chat support experience is highly preferred
• Able to type at a speed of at least 40 words per minute
• Excellent verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City