Manila | eCommerce Social Media Account | Customer Service Representative

TDCX; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive medical coverage

World-class workspaces

Recognition programs

Strong learning & development

Public transportation access

Flexible working arrangements

Mentorship by experts

Global company with awards

Job summary

TDCX is seeking a customer service specialist in Ortigas Center, Pasig to support e-commerce inquiries and resolve issues per SOPs. You will stay informed about core products and provide timely responses to buyers, sellers, and creators.

Requirements include at least 6 months in a BPO set-up, chat support experience, a minimum 40 WPM typing speed, and excellent English communication. Rotating shifts and a path for growth are available.

Qualifications

• College graduates with at least 6 months of BPO customer service experience.
• Chat support experience is highly preferred and useful.
• Able to type at least 40 words per minute with clear English
• Willing to work in rotating shifts at Ortigas Center, Pasig

Responsibilities

• Handles preliminary investigations and resolves simple e-commerce inquiries per SOPs.
• Keeps knowledgeable about leading E-commerce products and services.
• Investigates and resolves issues reported by buyers/sellers/creators.
• Reviews reported issues within agreed turnaround times and quality standards.
• Escalates issues to supervisor following proper procedures.

Skills

Chat support

Typing 40 wpm

English communication

Rotating shifts

Education

College Graduate

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate
• Must have at least 6 months customer service experience in a BPO set up
• Chat support experience is highly preferred
• Able to type at a speed of at least 40 words per minute
• Excellent verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City