E-commerce Associate

CHG Global Inc. (World Balance); Caloocan; On-site; PHP 223,000 - 402,000; Full time

Job summary

CHG Global Inc. (World Balance) is seeking an E-commerce Associate to manage online order fulfillment across multiple platforms and channels. The role ensures accurate, efficient processing of customer orders from receipt to dispatch, including returns and exchanges.

You will monitor stock levels, coordinate replenishment, and collaborate with warehouse teams to maintain optimal inventory for sales operations. Strong organizational and communication skills are essential for success.

Qualifications

• Bachelor's degree in a related field.
• At least 1 year of experience in e-commerce, order fulfillment, or a related role.
• Familiarity with online marketplace operations and order management processes.
• Strong organizational skills with ability to multi-task and meet deadlines.
• Excellent communication and coordination skills.

Responsibilities

• Manage and prioritize high-priority, promotional, and same-day orders to meet SLA.
• Review and reconcile system-generated and actual sales orders for accuracy.
• Monitor order status from receipt to dispatch and ensure timely fulfillment.
• Track stock levels and coordinate replenishment for fast-moving products.
• Process returns, cancellations, replacements, and failed deliveries; document and resolve promptly.
• Investigate stock discrepancies and coordinate with warehouse for corrective actions.

Skills

Organizational skills

Communication

Coordination

Education

Bachelor's degree in Business Administration, Marketing, Entrepreneurship, Psychology, or related field

Job description

Job Summary

The E-commerce Associate is responsible for managing online order fulfillment processes and ensuring accurate, efficient, and timely processing of customer orders across various e-commerce platforms and digital sales channels.

Key Responsibilities

Order Processing and Fulfillment

• Manage and prioritize high-priority, promotional, and same-day orders to meet marketplace service level agreements (SLAs).

• Review and reconcile system-generated and actual sales orders to ensure accuracy, completeness, and successful synchronization before processing.

• Monitor order status and ensure timely fulfillment from order receipt to dispatch.

Inventory Management

• Track stock levels of key and fast-moving products and coordinate replenishment requirements when necessary.

• Verify inventory accuracy by comparing physical stock counts with system records.

• Assist in maintaining optimal stock availability to support sales operations.

Returns and Customer Resolution

• Process order cancellations, returns, replacement requests, and failed delivery cases.

• Evaluate returned products and coordinate appropriate disposition with relevant departments.

• Ensure all return and replacement transactions are properly documented and resolved promptly.

Operational Coordination

• Conduct routine inventory validation and fulfillment quality checks.

• Investigate stock discrepancies and collaborate with warehouse and inventory teams to implement corrective actions.

• Coordinate with cross-functional teams to support smooth day-to-day e-commerce operations.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Entrepreneurship, Psychology, or a related field.

• At least one (1) year of experience in e-commerce, order fulfillment, sales operations, or a related role.

• Familiarity with online marketplace operations and order management processes.

• Strong organizational skills with the ability to manage multiple tasks while meeting deadlines and service-level requirements.

• Excellent communication and coordination skills.

Work Location

Bagbaguin, Caloocan City

Training Location: Successful candidates will undergo training at the company's Head Office in Rockwell Business Center Sheridan, Mandaluyong City prior to deployment.