E-commerce/Logistic Coordinator

Oak Drive Ventures, Inc.; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading e-commerce company in Taguig is seeking an organized E-commerce Operations professional to manage daily online store operations. Responsibilities include order fulfillment, coordinating logistics, and analyzing sales performance. The ideal candidate holds a bachelor’s degree and has experience in e-commerce. This is a full-time entry-level position offering opportunities to grow within a dynamic team.

Qualifications

• Proven experience in e-commerce operations or online retail management.
• Familiarity with major e-commerce platforms like Shopee, Lazada, TikTok.
• Able to work independently and adapt in a fast-paced environment.

Responsibilities

• Manage daily operations of the e-commerce store.
• Coordinate with logistics and customer service teams.
• Track and analyze key metrics like sales and conversion rates.

Skills

Organizational skills

Problem-solving skills

Communication skills

Understanding of e-commerce metrics

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Excel

Google Sheets

Analytics tools

Job description

We are looking for a highly organized and results-driven E-commerce Operations professional to oversee the day-to-day management of our online store. This role is responsible for ensuring smooth operations across order processing, inventory management, customer service, and coordination with logistics and marketing teams. The ideal candidate has a strong understanding of e-commerce platforms, online customer behavior, and operational efficiency.

Key Responsibilities

• Manage daily operations of the e-commerce store, including order fulfillment, returns, and inventory tracking
• Coordinate with warehouse, logistics, and customer service teams to ensure timely and accurate order deliveries
• Upload and maintain accurate product listings, descriptions, prices, and stock availability
• Monitor and improve website performance and user experience (UX) in coordination with the marketing team
• Track and analyze key metrics such as sales performance, conversion rates, return rates, etc.
• Ensure timely resolution of customer concerns and inquiries related to e-commerce transactions
• Collaborate with marketing for promotional campaigns, flash sales, and product launches
• Optimize backend processes for efficiency and scalability
• Maintain relationships with third-party platforms (Shopee, Lazada, TikTok, etc.)
• Stay updated on e-commerce trends and best practices

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field
• Proven experience in e-commerce operations, logistics, or online retail management
• Familiarity with major e-commerce platforms (Shopee, Lazada, TikTok, etc.)
• Strong organizational and problem-solving skills
• Data-driven with a good understanding of key e-commerce metrics
• Excellent communication and coordination skills
• Proficient in Microsoft Excel or Google Sheets; knowledge of analytics tools is a plus
• Able to work independently and adapt in a fast-paced environment
• Amenable to work in BGC, Taguig

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service