E-Commerce Associate

MPTII; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Government Mandated Benefits

Employee Discount

Job summary

A leading e-commerce company in Metro Manila is looking for an experienced e-commerce manager to develop strategies that drive sales and enhance online presence. The role involves overseeing operations and collaborating with various teams to optimize customer experience across e-commerce platforms. Candidates should possess a bachelor's degree and have 1-3 years of relevant experience in the e-commerce field. Strong communication, analytical, and relationship management skills are essential.

Qualifications

• 1-3 years of experience in e-commerce management or related fields.
• Strong analytical skills to assess sales data and platform performance.
• Ability to manage multiple relationships with e-commerce platforms.

Responsibilities

• Develop and execute e-commerce strategies to achieve sales targets.
• Oversee day-to-day operations of e-commerce platforms.
• Collaborate with cross-functional teams for marketing and promotions.

Skills

Communication Skills

Sales and Marketing

Customer Relationship Management

Logistics

Attentive

Education

Bachelor's degree

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Employee Discount

E-commerce Management

• Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
• Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
• Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
• Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
• Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
• Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

• Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
• Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
• Monitor account health, customer ratings, and reviews to maintain platform reputation.
• Handle escalations related to order issues, disputes, and platform policy compliance.
• Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

• Customer Relationship Management
• Communication Skills
• Attentive
• Sales and Marketing
• Logistics