Dynamic Call Center Specialist — Inbound/Outbound Care

Ssg Corp; Pasig; On-site; PHP 223,000 - 312,000; Full time

Job summary

Ssg Corp is seeking a Call Center Representative in Metro Manila, Pasig, to serve as the primary link between the company and clients by handling calls and delivering top-notch service.

You will follow scripts, resolve inquiries, and record conversations in CRM, with opportunities to upsell. Fresh graduates are welcome; SHS required; English communication and basic computer skills are essential; on-site with shifting schedules and training provided.

Qualifications

• SHS diploma required.
• Excellent English communication.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.
• Comfortable working in a fast-paced environment.
• Willing to work onsite and/or on a shifting schedule, if required.
• Ability to handle customer inquiries professionally and courteously.
• No prior call center experience required; fresh graduates and career starters are welcome to apply.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company’s call center scripts.
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
• Work with the client to verify or clarify information.
• Diffuse angry or upset clients as needed.
• Build relationships with customers based on trust and reliability.
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance.
• Make sales or recommend additional services and products to customers.
• Attend all necessary training as needed.

Skills

Customer service

English communication

Typing skills

Willing to learn

Follow instructions

Positive attitude

On-site work

Shift flexibility

Fresh graduates welcome

Education

Senior High School Graduate

Tools

CRM software

Job description

Ssg Corp is seeking a Call Center Representative in Metro Manila, Pasig, to serve as the primary link between the company and clients by handling calls and delivering top-notch service.

You will follow scripts, resolve inquiries, and record conversations in CRM, with opportunities to upsell. Fresh graduates are welcome; SHS required; English communication and basic computer skills are essential; on-site with shifting schedules and training provided.