Global Call Center Associate – Entry-Level CSR

Support Services Group; Mandaluyong; On-site; PHP 290,000 - 424,000; Full time

Job summary

Support Services Group in Metro Manila is seeking a Call Center Representative to handle customer calls and provide high-quality service. You will follow scripts, troubleshoot issues, and assist clients while building trust and reliability.

The role requires SHS graduates, good English communication, basic computer skills, and a willingness to learn. Onsite work with potential shifting schedules is expected.

Qualifications

• Experience in customer-facing roles is preferred but not required.
• Strong command of English, both written and spoken.
• Basic computer navigation and typing skills are needed.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company’s call center scripts.
• Respond to customer needs efficiently and accurately, including troubleshooting and handling complaints.
• Record all conversations in CRM with accurate notes for future reference.
• Make sales or recommend additional services and products to customers.
• Attend all necessary training as needed.

Skills

Customer service

English communication

Typing

Willing to learn

Education

Senior High School Graduate

Job description

Support Services Group in Metro Manila is seeking a Call Center Representative to handle customer calls and provide high-quality service. You will follow scripts, troubleshoot issues, and assist clients while building trust and reliability.

The role requires SHS graduates, good English communication, basic computer skills, and a willingness to learn. Onsite work with potential shifting schedules is expected.