Bilingual Call Center Specialist - CRM & Customer Solutions

Ssg Corp; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Ssg Corp in Metro Manila is seeking a personable Call Center Representative to be the primary link between the company and clients, handling inbound and outbound calls and providing top-notch service.

The role requires detail-oriented and solution-focused professionals who can use CRM software, manage multiple tasks, and communicate clearly with customers. Training and ongoing development are offered to strengthen client relationships.

Qualifications

• Experience in a customer service role; preferably Call Center experience.
• High school diploma or GED preferred.
• Excellent customer service skills and organizational ability.
• Strong verbal communication and multitasking skills.
• Proficiency with CRM software and MS Office.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company’s call center scripts and processes.
• Respond to customer needs, troubleshoot, or resolve issues.
• Verify or clarify information with clients.
• Diffuse upset customers and build trust-based relationships.
• Record conversations in CRM with accurate notes for follow-up.
• Make sales or upsell additional services/products where appropriate.
• Attend required training sessions.

Skills

Customer service

Multitasking

Verbal communication

Typing speed

Critical thinking

Bilingual

Education

High school diploma/GED

Tools

CRM software

Microsoft Office

Job description

Ssg Corp in Metro Manila is seeking a personable Call Center Representative to be the primary link between the company and clients, handling inbound and outbound calls and providing top-notch service.

The role requires detail-oriented and solution-focused professionals who can use CRM software, manage multiple tasks, and communicate clearly with customers. Training and ongoing development are offered to strengthen client relationships.