Duty Manager: Guest Experience Leader

Hammerjack Pty Ltd; Philippines; On-site; PHP 357,000 - 469,000; Full time

Benefits offered by this job

Hotel rate discounts

Friend & family discount

Local perks

Job summary

Radisson Blu Cebu is seeking a Duty Manager to lead our Front Office team and ensure exceptional guest experiences. The role emphasizes service leadership, safety, and seamless guest journeys across all touchpoints.

You will drive guest satisfaction, coordinate with operations, and uphold security standards while working a flexible schedule that includes weekends and holidays. This position sits within a dynamic hospitality environment at Radisson Blu Cebu.

Qualifications

• An experienced hospitality professional with previous Duty Manager or Front Office supervisory or leadership experience.
• A strong decision-maker, able to handle guest requests and operational challenges independently.
• Security-conscious, with knowledge of hotel safety and emergency procedures.
• Skilled in hotel property management systems.
• Comfortable working on shifts, weekends, and holidays.

Responsibilities

• You will manage our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
• You will exude patience, empathy and have the personality to host the late show, whilst managing performance and productivity.
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department.

Skills

Leadership experience

Guest relations

Decision making

Security awareness

PMS knowledge

Tools

Opera Property Management System

Job description

Radisson Blu Cebu is seeking a Duty Manager to lead our Front Office team and ensure exceptional guest experiences. The role emphasizes service leadership, safety, and seamless guest journeys across all touchpoints.

You will drive guest satisfaction, coordinate with operations, and uphold security standards while working a flexible schedule that includes weekends and holidays. This position sits within a dynamic hospitality environment at Radisson Blu Cebu.